Date of stay: April 2023Trip type: Traveled as a couple
We stayed here for 5 nights, the hotel is fantastic and we had a really enjoyable stay overall. There were a few irritations, but on balance we had a great time. We stayed in a deluxe room and our room was so spacious with a nice balcony overlooking the pool, and the bathroom had a lovely big shower. The hotel supplied nice toiletries such as soaps and shampoo and some bottled water each day which was a nice touch. There was also a mini bar and snacks in the room if you wanted to purchase these.
One small criticism of the room was that there were very few drawers to store belongings, but this is a small point as we used the hangers provided and there were two drawers. We also liked that there was a safe to leave your belongings which was helpful and helped us relax a bit more.
We only ate in the restaurant once for breakfast and the food was good. However, we felt that the options for breakfast were a bit limited. We only wanted fruit / a pastry and perhaps a coffee and the menu didn’t cater for this; otherwise we would have frequented the restaurant more often.
The hotel has two nice pools which could do with a bit of maintenance as chunks of the paint were falling off on the pool floor. It was nice though to keep cool in the water and we enjoyed the pool and the staff at the pool bar gave great service and made some great cocktails/drinks. We really enjoyed snorkelling outside the hotel and saw some really cool fish. It was nice that the hotel offered complimentary paddle boarding and kayaking for 15 minutes per person each day.
The hotel is a 20 minute walk to Alona beach but we got a tuk tuk for 100P each way which was better; especially in the heat.
Some negative feedback was that we found it very noisy throughout the night and other guests seemed to have little appreciation for other guests resting / sleeping. People returning to their rooms were noisy and often spoke loudly and were slamming their room doors, and there were no signs reminding people to be respectful of noise levels.
At 4am we were woken almost every day by people talking loudly who were awake to catch early flights / leave early. The security staff were also talking loudly to guests and on their walkie talkies at this time, and there needs to be some training to staff on courtesy and respect to other guests who may be sleeping. I had to go out and ask the security man to be quiet on one occasion as he was shouting in a walkie talkie right outside our room at 4:30am waking us in the process, but despite this, he continued to make noise. Any noise outside rooms carries, and there needs to be more consideration here and to encourage guests and staff to speak quietly. Again it didn’t overlook our stay but if learning can be applied, this would be helpful out of consideration.
Room Tip: Get a tuk tuk in to Alona
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Bluewater Panglao, Marketing at Bluewater Panglao Beach Resort
Responded 5 weeks ago
Dear Biffro, thank you for staying at Bluewater Panglao Beach Resort. We care about your experience. Your feedback has been noted so that we can give you a better experience. We hope to welcome you back once again so we can serve you better. Please do not hesitate to contact us.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.