Date of stay: March 2020Trip type: Traveled as a couple
We booked this hotel JUST for the airport shuttle. We have 6am flight. I found out at check-in that they only have two shuttles: 10am and 8pm. How is that an amenity?? And who does that help?? It is not posted ANYWHERE on their website that their airport shuttle is only at those two super-inconvenient times. I could take the shuttle there at 8pm tonight, in lieu of actually staying here tonight, but that kinda defeats the purpose of paying for a hotel room for the actual night, right? So, in leaving this review, you're welcome, prospective guests! You shouldn't believe the lies about the airport shuttle amenity: it doesn't exist for any useful purpose. Some 75% of people will require a shuttle outside of that "timeframe". So immensely inconvenient it should be illegal to advertise an airport shuttle as an amenity here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from iResponze A, Manager at Extended Stay America - Miami - Airport - Doral - 87th Avenue South
Responded 16 Mar 2020
Brittany, thank you for staying at our hotel. We are sorry for the disappointment you had with our shuttle service and regret the inconvenience it caused. We are reviewing this situation to see what went wrong in your instance and to ensure that the website clearly mentions about our amenities. Thank you for your feedback. Sincerely, Hotel Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.