My family and I spent a week at Borgo Santinovo with another family in June, 2015.
LOCATION: It's very centrally-located (20 minutes to Siena; 50 minutes to Firenze; 90 minutes to Lucca/Pisa area, and many other medieval towns were very close as well).
HOSTESS: Lorella was the most absolutely charming hostess ever, as were her daughter, son and daughter-in-law! Lorella was never without a smile and a kind word, and she is just precious! What a gem!! She makes this place warm, inviting, and welcoming!
FOOD: Breakfast each morning was the nearly the same (egg omelettes with ham/cheese, or to your choosing), toast, pastries (these were different each day; homemade, and delicious), ham, cheese, coffee, tea, granola, yogurt - basic, but very good. The end-of-the-week dinner was wonderful (grilled pork three ways - the pork steak with parmigiano was my favourite - along with pasta and dessert). We also had another dinner there which was pasta, pizza and dessert (oh, the carbs!! but also good) - Dinners were served outdoors, and were very relaxing.
GROUNDS: The grounds were stunning! Our room was situated right next to a large lavender bush that was buzzing with bees, butterflies and the tiniest hummingbirds we've ever seen! This was all right next to the olive trees and vineyards. Just lovely! And the whole place smelled wonderful - there were bright orange flowers (different from the traditional geraniums) that perfumed the whole property. However...Bear in mind that you are on a working farm, so that means if a farmer needs to hoe at 5am right outside your bedroom window, that's what you'll hear. You will also hear the sounds of a variety of birds very, very early in the morning.
APARTMENT: Our friends stayed in the upstairs apartment above the office and slept well. My children slept well. My husband slept fine. I, however, was situated over a rock-solid firm mattress with springs poking out that literally left me with scratches and bruises, and didn't sleep all week. :( Because of this, I cannot recommend the Pergola apartment. Also keep in mind that they do not have screens on the windows, which means that you either sleep with the windows closed and are hot, or sleep with windows open and are eaten by zanzare (mosquitoes). Our friends who stayed upstairs said they didn't deal with as many mosquitoes. We did eventually buy some masking tape (bring some with you!) - We were able to tape up the sheer curtains to form a blockage, and slept much better (other than the noise from the Norwegian visitors who were up until past 3am). Not that this would be a consideration for most vacationers, but just so you know: there doesn't seem to be any sort of lights-out policy here.
BATHROOM: The shower was very, very tiny but the water pressure was good.
There is no ventilation, however, so keep that in mind. Also, if you run out of toilet paper or soap, it is kept in the "public" bathroom located just outside the breakfast room, or just ask and Lorella will point you in the right direction.
WINE: The wine produced here is above-par, and very reasonable (about 8 euros per bottle), but shipping back to the U.S. was rather expensive.
POOL: The pool is not heated. Even in June, it wasn't warm enough. It's pretty, but my children only used it for one brief afternoon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.