Definitely not a 4 star hotel, I have some perplexities in rating it even as a 3 star. And the snottiness of the lady owner & 2 helpless receptionists is appalling! Get your feathers down, ladies, as this is a true castle in ruins! The only great thing about this decadent (I mean, literally falling apart) hotel is the lake view, for which they get no credit, it’s nature at its best that helps you keep your business running.
Crooked and dusty chandeliers in the hall, rooms overcrowded with outdated furniture, beds will kill you in case you have back issues, dirty & dusty carpet where it’s easy to trip and get hurt, tiny bathroom, again, watch you head & feet as there’re corners ready to hurt you as you turn around. I still got a bump on my head from the iron made towel tray, dangerously positioned at nose level. Can’t imagine elderly patrons having a safe stay here. Pool full of dead insects. Ok, we’re surrounded by trees and vegetation but how about getting it cleaned? How about putting some chloride to prevent infections? There were 4 inches of black dirt where the pool’s water reached its limit. BTW, the pool’s water must come from a polar iceberg, it’s freezing beyond imagination, not even people who’re used to Baltic sea water could take a dip. Sun beds looked like they had never been cleaned, by the look of them and the cushions were probably soaked in sweat by the million customers who preceded our stay. Beach is tiny, same filthy sunbeds and suicidal in terms of getting to it, as you must cross a high speed traffic road -behind a curve!-with no stop signs, so it’s all at your own discretion whether to live or die. Food: acceptable breakfast is the only decent meal of the day. We tried their dinner and lunch and it was a forgettable experience. Food was bland and made with low quality ingredients. Plus, it was quite expensive for ratio quality/quantity. Wild parking by German & French guests with no care for others further aggravated our feelings towards this establishment. The only positive thing about this place, as I said before, it’s the lake view and you want to move on towards other hotels with the same view and a professional attitude towards their guests. Avoid!
a beautiful old lady, well maintained.
Wonderful position, 50 metre from lakes edge, albeit across the road, and a lovely swimming pool behind. Rooms spacious and wonderful view over Lake Maggiore, even a great view from the bathroom. Shower and gaze at view!
Extremely comfortable, just love the ambience
Very Quaint hotel overlooking lake Maggiore,beautiful location,spoilt a little by a very busy road that you have to cross to get to the lake,worth it to swim in the beautiful clear water.The hotel is family run they are kind and helpful,the hotel is furnished in a style to suit the period I loved it’s faded charm. We had a room at the back overlooking the pool and garden,unfortunately there is a train in every near quite busy,we did not find it stopped us sleeping. The was also a very annoying dog barking on the first day we arrived,to be fair we where out all day so it did not bother us or bark at night.
I have celiacs disease,was well catered for and looked after very well by the waiters and chef,would recommend them if you have celiacs.
Over all a very pleasant stay,take your travel kettle and brewing stuff. Perhaps get a room at the front if you would be bothered by the train. Definitely take your swimming things the lake is so nice to swim in.
Quaint hotel full of character with fantastic views over the lake though a fair walk to town and no shuttle bus. Rooms very comfortable although our bathroom was minute. Nice sitting areas. Breakfast was fine but evening meal a let down. Staff were friendly but night before departure they left an envelope on our table thanking us for tip! A bit presumptuous! Management should not allow this. Pool was filled on day we arrived but loungers were still dirty though as it was wet we couldn't use them anyway. Lovely gardens.
I thoroughly enjoyed our stay at this hotel, we requested a lake view and it was beautiful as promised. The desk and dining room staff were lovely and it was great having a swimming pool and restaurant on premises as well as the lake across the street. My only suggestion might be that it would've been handy to be able to eat outside instead of indoors, although that probably was difficult for them with a buffet, and it would've been handy to have more vegetarian options for my husband. We only ate dinner there once instead of all three nights because there were no other vegetarian choices so we went to other restaurants. Dining room staff helpful with wine suggestions and desk manager went out of her way tohelp us find the supply place to buy local wine we particularly liked at dinner