Cotabato city is now a thriving city with lots of developments happening. But sorry to say this hotel has been left behind. There many things to be improved. Well on the onset the facade is still good to look at since this hotel has been established many years ago. My room was in the 4th floor and mind you there is no elevator. The rooms by now should have been refurbished. The water is so slow and sometimes halted esp in the morning. Well in the brighter side its location is near the ARMM seat of government and also the famous barter trade which has gone renovation. The rooms are now offering at discounted rate and even for 12 hours, that explains why. Anyway you have little choices when it comes to place to stay here in cotabato city. There are newer once but you have to search for it.
The accommodation did not actually feel like a hotel. When i arrived, nobody was at the frontdesk. I had to call for their attention from a room adjacent to the receiving area. My room was #303 (Jan 23-24, 2018). Price was 2,500. (Pls see the attached images for reference) The floor tiles was really dusty and appeared to be wornout. Wall lamps beside the bed were nowhere to be found. TV was a box type, the one with picture tube! They didnt have hot shower contrary to the info indicated in their brochure. The shower head was rotting and rusty. (check the pictures). The granite lavatory was broken. There was also a dirty dipper and pail in the bath area. Towels were not standard white but 2 different printed towels which looked too old and private. They did not have any typical complimentaries like water or coffee atleast. No ref or even an electric kettle. I have stayed in so many hotels in provinces with prices same as Estosan's, but those were all far better, complete and standard.. Pool was under repair and frontdesk girl had no idea when it will be ready. I was really tired and had no time to search on the spot for other hotels that time so I just extended my tolerance and learned my lesson. Please do yourself a favor by choosing some other hotels like Alnor or Manor. This is not a joke. I heard from a local that this hotel was actually under auction already.
I WANT MY MONEY BACK AND MOVE OUT FROM THIS HOTEL.
This small hotel is overstated. I had no satisfaction on my money l spent for the stay. The most expensive priced hotel in the city yet the hotel overall is dilapidated in infra and services. Breakfast is horrible and the a la carte food as well. Swimming pool is unkept and dirty. Air con is faulty and the bath is horrifying. No bottled water given and the towels are TORN. Bed foan and pillows are aged old and body pain to sleep.
The room is damp and dirty.
I found the room clean but the hotel itself is old, around 15 years or so. My room was in the 4th floor and you would see some bare glass windows along the staircase. Choose a room in the 4th floor for better wifi. Some rooms are newly renovated and some are not so ask for the newly renovated ones. Cafe in the lobby is under renovation, restaurant is open. Choose your breakfast the night before, they have free breakfast but not buffet type. Ask them to serve it on a specific time so you can eat without worries in the morning. The hotel is near barter which is a good place to buy garments and Malaysian goods. You can grab Malaysian chocolates and noodles in the first glass stores. My stay was good enough as I had meetings in the ORG compound (ARMM) which is just 50 meters away from the hotel.
The room was small and a bit unkept but could live with it if you don't intend to stay longer. The location is very near the airport and a dry market (fave Muslim garments very abundant). Food is very tasty (seafood's galore) and service is just fine. Security in the hotel premises is very evident.