We stayed here for 5 nights and wish it was more. By the time we left we knew nearly every staff member by name. We were treated so well and the staff went above and beyond to make sure we had everything we needed. One night I had a head ache and someone went to a store and got me Tylenol, our daughter needed a life jacket to swim and one was provided. We needed an extra bed, no problem. Every request was enthusiastically met.
Our suite was ground level, right on the beach, which was a very much appreciated spot to be a young daughter.
The restaurant is right on the beach too, the chef comes out during every service to check on the guests meals, where do you see that kind of service? oh and the food was incredible, every plate.
The managers Lee and Dor were awesome as well. Very approachable and friendly.
We were thankful the live band scheduled for the Saturday night had to cancel, because Lee has some serious skills on the guitar and microphone, he entertained us for hours!
It won’t take you long to tell this is a well cared for hotel with a team that loves what they do. Yes it’s on the beach and malapascua is paradise, but the love you get from the staff makes it just that much more special. Hippocampus deserves more than 3 stars. Based on my experience, it’s better than most 5 star resorts in the Philippines.
This place stole our heart.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.