- general staff: with the exception of the manager and his wife (see below), all were very helpful and courteous.
- beach: save for the price (see below) the hotel is near (requires the hotel minivan) a very beautiful and popular beach and staying at the hotel guarantees you their umbrellas and sun beds.
- breakfast and serata salentina: the breakfast and Salento theme night were extremely good.
- main pool: very attractive and large main pool.
- size of rooms: if room size is important, the rooms are very large.
- extremely expensive: €1000 a night for a family suite. Some of the below may have been forgiven for a hotel 1/3 to 1/2 the price but is simply unacceptable at this price.
- In-room wellness pool: cold (supposedly 27-29 degrees but very cold to touch throughout our stay) dirty looking, entirely unappealing. We did not use it.
- manager/owner: he and his wife repeatedly gave preferential treatment to certain guests, eg overlooking loutish behaviours, slipping in “special” extra courses in set menu nights, “special” wine, repeatedly checking in with them etc - none of which we would have wanted to be directed at us to be frank but it is extremely unprofessional and neither he nor his wife said a word to us during our trip - on more than one occasion they appeared to intentionally bypass our table.
- pool service: the waitress came to take our order within a couple of minutes via a push button service, but we then waited 50 minutes for the drinks to arrive, despite there being only around 4 other small groups at the pool at that time and no one in the restaurant. They also charge a 10% surcharge for pool service which is somewhat inexplicable given the pool is right next to the restaurant/bar.
- other guests: a large group of loutish Italian men (10-15, mid 40s in age) were present throughout our trip. They dominated the pool, repeatedly shouting rudely at the staff for more alcohol (“oi - bring me another bottle, the last one you brought me was empty” wasn’t amusing the first time; at the 20th time it was somewhat grating) and generally being obnoxious and vulgar. Possibly from the same group were the people in the room above us who, while we can only assume were “enjoying themselves” emitted murdered pig sounds ALL night keeping us and our children awake. All of these went entirely unchecked by management. While I cannot generalise about all guests, a significant enough proportion certainly appeared to be of a similar type and were people I would not wish to spend any time around.
- food: while as stated above the breakfast was excellent and the serata salentina was also very good, the food on a general night in the Limonaia restaurant was poor - extremely expensive for a tiny, cold (it was clearly meant to be hot as we were told to be careful with the hot plate) couple of octopus legs in tomato. It could have come from a tin.
- beach cost: at €1000 a night for a room, I would not be expecting to pay an additional €30 to use their beach.
- general appearance: the masseria is painted white, everywhere. This is fine, but if this is what you are going for, it needs maintenance. The large wall between the main pool and the smaller pool was peeling into a mucky beige which made the smaller pool look pretty unappealing and some of the paintwork around the masseria generally seemed to have been applied slapdash and in a hurry. A number of the decorative ceramic fichi d’india in our room had fallen off their picture frames and had not been replaced.
- WiFi: poor - no internet on the private in-room network and poor reception throughout on the public network.
Overall the masseria has some nice feature and maybe if you are staying in a much cheaper room off season some of the above may feel like less acute of an issue, but when comparing it to the Puglian masseria we stayed in immediately prior to arriving at Masseria Muzza, which cost 1/3 of the price and was infinitely nicer, it did not live up to expectations.
Myself and my fiancé have just returned today from Masseria Muzza and I felt compelled to review straight away!
What can I say - nothing less than stunning. The place is incredible. Having spent our last holiday in the Maldives we were not sure we could top it, but we pretty much did!
The buildings are beautiful, right oms large and comfortable, and the infinity pool is spectacular.
Food is very good, great selection of wines although be warned, it is not on the cheap side of things if you are drinking there (7 euro for a beer is about as cheap as you will get, but then if you book here it shouldn't matter it is that good!)
Best of all we're the staff. Never on many trips and holidays have I met a more welcoming and friendly group! Always there to help, have a chat with and always thinking of how to make your trip more enjoyable.
We got home 5 hours after leaving and we're already working out when we can go back!
Fantastic room .. attentive staff .. wonderful setting to enjoy superb pool holiday experience .. food exceptional .. everyone happy to meet, greet and cater for your needs.
Ginnaro and Nicola were the stand outs for dinner and breakfast service with very genuine involvement... not forgetting the maitre de who was ever present at breakfast... and Brenda (?) on coffee.
On a personal note, I would book a hire car as it would be nice to feel a little less reliant on others for getting about (not road safety aware for walking).
Loved it all... Tim & Davina (UK)
Having just spent the last week at the masseria muzza & spa, I can honestly say I’ve had one of the best weeks away ever with friends. The hotel is in a beautiful setting and the rooms are immaculate. The grounds of the hotel are beautiful and the food is out of this world! The staff at the hotel are all so lovely and so helpful especially the pool manager Giuseppe and his team. Giuseppe made the stay extra special because he was happy to cater to your every need without complaint! I would highly recommend visiting the muzza hotel & spa and can honestly say I will definitely be returning and cannot wait to go back. The service and the stay was impeccable as they know how to look after there guests to make your stay perfect. If you go look out for Giuseppe as he will be happy to make your stay a perfect one. The staff and the owners know exactly what there doing and how to please there customers when ch always goes a long way in my book and making the stud even more special. I would like to thank all the staff and the owners especially the manager Giuseppe for making our stay so special. And will see you when we return in the very near future !!
Just spent a week here with our eighteen year old daughter. It is absolutely true to say that it is wonderfully luxurious resort. The rooms are spacious, decorated purely in white and beautifully appointed. Each has its own spa pool, huge showers, very comfortable beds and linen bedsheets. Despite it being the height of the Summer season, the pool area is large enough not to feel crowded even on the rare occasion that all the sun loungers were being used. The infinity pool itself, although not deep, is beautiful and looks out onto a lake.
The breakfast had the best selection of anywhere we have ever visited and is served in the pool-side bar-restaurant, where we also ate delicious lunches on a number of days. We ate dinner in the hotel restaurant twice; on our first night there and for a special evening of Pugliese music and dancing organised by the hotel, where a buffet meal was served. The menu is heavy on fish and seafood, as is to be expected in this area of Italy, but there were one or two meat dishes also available.
We made use of the small, but well-equipped and air-conditioned gym. There is also a spa offering a variety of treatments (we didn't partake) as well as the more traditional spa pool and steam/sauna rooms which seemed to be less used.
The real stars of the show are the staff. Absolutely nothing is too much trouble. Particular mention goes to the incredibly helpful Patrizia on the front desk, her ever-smiling colleague Eleonora and Palmiro, who served us each day in the restaurant with a twinkle in his eye and a smile on his face. All of them were overseen by the ever present and attentive boss, Luigi. The overall feeling as a guest is of being included as part of a huge Italian family.
There were a few minor niggles; for example, the WiFi was non-existent in our initial room, but this was dealt with swiftly by moving us to another room. Although lovely to have a spa pool in the room, the downside is that it leaves a bit of a chlorine smell and slightly increased humidity.
Each day the hotel offers a shuttle service down to a beautiful stretch of beach 'Baia dei Turchi' where they offer sun loungers, umbrellas and towels. Lunch can be ordered from the hotel and delivered to you on the beach. We also needed a car for two days, which was organised effortlessly and efficiently at reception. The hotel is 10 minutes outside Otranto, which is wonderful and well worth visiting - a round trip in a taxi is 30euro.
Overall, a really relaxing and luxurious place to stay and we would certainly consider revisiting. Thank you Masseria Muzza.