For our stay at the Weissenseerhof we have booked the "romantic package" bookable via their homepage. We will review about the sea spa and the hotel area itself separately.
On arrival we were first amazed by the overall atmosphere and the location. The room was very clean and bright and offered access to a balcony with view over the lake. Unfortunately not everything promised in the package was fulfilled. ( no rose petals on bed, no welcome drink, no candle light dinner accompanied by vine )
However, they offered to compensate for their mistakes with a free late checkout.
Because we are non-alcoholics they offered us free non-alcoholic drinks instead of the vine to each dinner.
Because we passed on the carriage ride they offered us a free boat tour across the lake.
They did serve us breakfast in bed as promised.
The service overall felt a bit chaotic and unorganised, with quite some waiting times at the first dinner. We did find out that the whole service team was new due to recent changes in ownership.
2 ) Spa-Area
The spa is a one of its kind on the Weissensee and beautifully made. The service personal is very friendly and the kitchen-chef is open to individual request. ( e.g. He offered a special meal just for us ) Nevertheless the waiting times here were higher as well. We had some fantastic massages that were tailored to our needs. The wellness area is perfectly equipped and felt very inviting.
Overall some things went wrong but they tried very much to compensate for their mistakes. We appreciated that everyone on the team is at least vegetarian too, which transferred into a high standard for the vegan/vegetarian philosophy throughout the hotel.
We would recommend this hotel for vegetarians/vegans and would love to come here again.
Well located at the lake, access to a spa and wellness cetre at the lake, with very pleasant interior (rest rooms, bar etc). Outside capacities for sun chairs may be a bit too small if hotel is fully booked (which it was when we stayed there). Excellent restaurant with good food, perfect service, motivated servants and staff. We had a two room suite with balcony, marvellous view on lake. Delicious breakfast.
In sum: A perfect palce to stay; we have been there for two weeks and nothing is to be criticised, we were fully happy.
We had 3 nights at this hotel. The reception staff were very friendly and helpful. The food was the real highlight, Breakfast was one of the best I have ever had and the 5 course dinner was stunning. Only real disappointment was no wifi in the rooms, unfortunately not everyone can 'turn off' completely from work etc and it was really inconvenient with no access. Family room was also quite small. The location was stunning and there is lots to do in the area.
The overall service of the hotel is good. Nice rooms. Good food.
Bar service is bad. Nobody at the bar after dinner to service coffee. If the managed to take your order it takes a long time before it is delivered,
Gym is not well maintained. Equipment was broken, no towels, no water, and the airco was not switched on which made is very warm. No WiFi in the room which is not acceptable for 4*S hotel.
Lovely hotel with warm and friendly staff in beautiful location.
The hotel offers free bike hire also electric scooters and various other modes of transport including boats of different types. The food is amazing and very well presented in a modern style.
Breakfast is a buffet but again has everything you could ever want.
I gave it only 4 stars because as the title suggests it's difficult to turn the lights of in the room. Their is what looks like a temperature control unit on the wall but does not appear to do anything and my last niggle is the towels are small.
Other than that a lovely stay we had