We stayed at Iros Hamlet in September 2015. We received confirmation of our stay (which stated the total cost) months prior to our arrival and we paid a 50% deposit upfront. Everything was sorted and we were looking forward to our holiday. However, a few weeks before we were due to arrive, we received an email saying a mistake had been made with our room rate and that the rate was actually more than originally stated! As we had already paid a deposit and it was so close to our arrival date, we felt we had no choice but to accept this increase in rate.
We arrived at Iros Hamlet at 6pm at night and were shown to our room. The room could only be described as a cave. It did NOT have one single window in the bedroom or the bathroom. When I enquired as to where the windows were, the man showing us the room pulled down a shutter (which was 30cm wide by 30cm tall) on the back of the front door, and indicated to a small hole with vertical bars on it! Now, not only did we feel like we were in a cave but also a prison cell. Immediately, I said to the man that we could not stay in this room and was it please possible to have another room with windows. He said there was nothing he could do for the moment, but asked if we would sit by the pool (in the freezing cold wind, at night time, with our luggage) and wait. So again we obliged and we sat by the pool with our luggage and waited. After 30 minutes, my partner went back to reception to ask if any progress with the room had been made. Fortunately at this point, the man returned and showed us to a larger room with windows. The room was a big improvement on the first - not overly luxurious but clean and spacious. Breakfast consisted of some plain muesli oats, boiled eggs, ham and tomatoes (and some fruit if you arrived early enough) - some variety on what was served each day would have been nice. The pool area is pretty, but so incredibly windy that we did not use it often. The hotel is surrounded by a big wall and iron gates, so is very secure, but unfortunately this prevents you seeing any kind of view. I would recommend, if you do decide to stay at this hotel, to make sure you hire a car as there are no restaurants, cafes, beaches or shops within a reasonable walking distance. There is also no bar or anywhere on the premises to get food anytime after 11am. We did not find the owners particularly welcoming, although the girl on reception (Georgia) was very lovely indeed. On our last day at Iros Hamlet, we asked if we could book a cab to the airport. Georgia (after talking on the phone) told us that the owner would take us to the airport as taxis were not very quick to turn up at the hotel and could be unreliable. However, the fee for the owner to take us to the airport was more than the price of the taxi. We must have looked a bit shocked at the price as the owner then refused to take us! The girl on the reception looked as puzzled as we did and apologised profusely saying the owner could be a bit erratic at times. We said we were happy to wait for a cab, but then the owner returned 5 minutes later saying he would now take us to the airport. Very odd behaviour! On the whole, I struggled to find anything positive with this hotel (except the cute stray kittens) and I’m afraid I would not recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Iro's Boutique ... M, Ιδιοκτήτης at Iro's Boutique
Responded 8 Nov 2015
Dear Sir, in this case of the non refunded members of this last minute cancelled wedding group and non show guests, we have really received many bad reviews, but the Tourist Police explained to you in detail why you are wrong. Anyone who has stayed in our Hotel knows that there are no appartments or Villas with no windows in this small paradise. The Reviews of Excellence we have recieved this year is the best reward for us. Thank you for your time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.