Stayed in the St Brendan room and we are very disappointed. We spent $200 incl. tax on a room that was not even worth half of that. Spent 45 minutes sanitizing and wiping down the room, and from the filthy cloths it was clear the room’s door handles and surrounding areas on the doors, all flat surfaces, nor the bathroom had been cleaned properly. As a result we slept extremely poorly and had to make the four hour drive home with inadequate sleep, and are now also worried about possibly having been exposed to Covid-19.
Early on the morning of our departure we called the inn, and had to leave a message requesting a callback from a manager.
Manager Kyle called back late afternoon. He stated that if the room was THAT dirty we should’ve been able to see that with the naked eye when we dropped our bags off in the afternoon (We called ahead and were able to check in early because the room had not been used the night prior.
We dropped our bags in the room and proceeded to our venue, then returned at about 10:30pm at which time the cleaning commenced with sanitizer brought from home).
It was clear their cleaner & supervisor weren’t able to detect the soiled areas with their naked eye, but that didn’t seem to occur to him. We requested they have a look at the dirty cloths left on the bathroom floor to get some idea of how dirty the room was.
Manager Kyle also stated that the waterfront location alone was worth the price of admission.
It became clear after only a couple of minutes of conversing with Kyle no resolution was going to be offered. The entire process lacked basic customer service skills.
Read on if you like details;
-In addition to the uncleanliness and tiny size of the room the following were lacking/broken;
-larger window blind broken, some window blinds and all window sills very dirty, balcony window doesn’t operare properly, uncomfortable bed, tiny shower (hardly large enough for a 5 foot person, and a 6 foot person has to duck to get in or get any benefit from the shower head location), no sanitation station inside of building to use after having to touch two door handles just to get to our room, and there are other petty issues not worth mentioning here.
If you’ve read this far it’s pretty clear we are very unhappy with our stay at the Boathouse, and will not be returning. We’d rather sleep in a tent. It is sad because it’s a beautiful spot and we would’ve become regular customers, and would’ve encouraged others to stay there as well.
The place is super cute in an amazing location, but it is not being repaired and maintained as it should be to preserve it for future generations. It appears the spot is just being used a cash cow without any regard for historic value or preservation.
The location of the Boathouse Country Inn is lovely. It sits right on the St. Lawrence River, and our room (Room 1) had a private patio that overlooked the dock area. We could watch the large tour boats and private boats come and go. Because the tour boats leave from this location, the area is very crowded though, so be prepared for noise and lots of traffic during the day. Our room, although adequate and mostly clean, was not very comfortable. There was no comfortable seating in the room, and the bed was lumpy. The air conditioner was also very loud and never shut off. There was a nice large bathroom with walk-in shower. Overall, this place seems somewhat overpriced for the quality of accommodations. However, I'm not from the area and don't know what other comparable hotels might charge.
The view from the suite's balcony is fabulous. It’s hard to find a view like this elsewhere close by and is why I almost gave a 4 star rating. Lots of action to see with the tour boats and locals coming and going by boat.
Both restaurants / bars are very good – service AND FOOD!
The staff are all very friendly and EXTREMELY accommodating and helpful – VERY NICE. The place is clean. The AC works well and the dining / living room / bedroom and kitchen are open, bright and beautiful. Be prepared to shut the windows quick though as the septic truck comes early and the smell permeates the entire suite for hours. If you hear a big truck close by, you and your guests should each run for the windows.
It’s just that the suite needs a little love – still even after my comments to them YEARS ago about the same things.
- The shower is stained from hard water and not very ‘kept’ and not very clean looking as a result.
- Tiles are coming off behind the toiled, propped up by the cleaning lady’s bath brush lol.
- Towels are skimpy and not abundant.
- Toilet paper is like sand paper, single ply (which makes people use 4 times the amount).
- The floor in front of the kitchen sink is still bad after years of having reported it – they cover it with a carpet
- They leave you minimal paper towels, minimal dish soap.
- If you don’t do your dishes before you leave, they expect you to pay $250 for someone else to do them for you
- The balcony has electrical wires next to it all exposed where the sheath on one of them is stripped. I’m sure this is not code.
- The balcony wood trim has a lot of rot as well as the wooden rail and the post on top have advanced rot going on. The balcony boards are beyond needing a good stain
- The boat slips need a little love too – one guy damaged his expensive cigarette boat on one of them where there are heavy steel brackets exposed instead of wood. Their cleat locations and their numbers could be optimized too
With all of the above being said, I’ve already booked there for next year
Hope this helps you in your decision making.
Four of us stayed one night in the St. Christopher Suite, along with another friend to stayed in one of the waterside rooms.
Front desk staff was very friendly.
The room was clean and spacious. The stairs to the rooms in the inn are steep, so one of the waterside rooms may suit better if stairs are a challenge.
The vent from the restaurant below was quite noisy; I think when you're paying $265 for a room, you shouldn’t have to contend with that. Also, you're asked to wash and dry your dishes or you’ll be charged $250 (oddly excessive for washing dishes, especially when there’s a dish washer), but our suite didn't have a dish cloth or tea towel. When I asked the front desk for these items, they sent up a facecloth and a hand towel. Not the best for doing dishes with.
Kitchen was more fully stocked than anticipated, gas stove & oven, hot plate, full sized drip coffee maker, dishwasher, full sized fridge. Good assortment of dishes. If you're a coffee drinker, I'd bring your own basket filters and coffee, as the coffee they offer isn't great. There was no Kleenex anywhere in the suite, which surprised us.
The private balcony off the suite overlooks the St. Lawrence and two of the docks for Rockport Cruises. Very picturesque.
We all had a pleasant stay (as did our friend staying in the waterside room), although we thought the suite was overpriced. Still, it’s a lovely spot with great views and friendly service.
We booked the "best" room in the place $265.00 for the night.....but we're disappointed....after climbing very steep stairs and entering the suite we noticed an unusual smell and noise.....the kitchen exhaust fan from the restaurant below. The suite itself was not very well cleaned....dust on the mirror closet doors, grease film on the exhaust fan over the stove. Although we had no intention of using the kitchen in the suite I was not impressed to read the warning that if you left "dirty" dishes that you would be charged an additional $250.00 . The private baloney had a great view but unfortunately when they installed the rail.......no one took the time to figure out the proper rail height for average people.....when we sat in the chairs provided our eyes lined up perfectly with the top rail...obstructing our view. In addition we discovered a bees nest in the siding by the delapped screen door. The bathroom needs to be updated...and luxury towels provided. The bed was on wheels and extremely uncomfortable.....if management wants to charge top dollar for this room and not have guests disappointed they need to spend some money.
The positive....all the staff members we met were friendly and accommodating. The restaurant food was average.
I would not recommend this place unless they dropped their price to reflect the current state of the accommodation which in my opinion would be between $150.00 to $175.00...or the update the suite.
Last but not least I think the staff booking the rooms upstairs should make sure guests are aware of the steep stairs.....I have knee issues and these stairs were challenging...thank goodness we did not have to make several trips up and down. We stayed August 31st and we did not disclose our disappointing experience with the your frontline staff...as I am sure they have passed on similar comments before.