I searched somewhere different in San Antonio to stay and decided to give the La Cantera Resort & Spa a try. Had trouble with the online reservation system where it did not get a few things right like adding early check-in and pool cabana rental. I called the hotel directly to correct everything. I had select the San Antonio Spurs Give Back room rate even though the season was suspended but did include a Spurs goodie bag full of fun items for kids to enjoy.
If you have COVID-19 paranoia then you need to know they are still providing parking valet, rooms not vacant for 48 hours before check-in, and pool cabanas double reserved for the day (11 AM - 4 PM, 4 PM - 10 PM). But they taking other precautions like mask wearing, extra cleaning, and online/disposable menus. We felt safe staying here and so far after a week doing fine. We also decided to reserve the pool cabana for the whole day and self parked our vehicle. This property is secured with a guard at the entrance off the main road.
This is a luxurious hotel and seemed to have a higher standard over Hyatt and JW Marriott resorts in San Antonio. Ask the concierge for a resort map where it list all the activities available for the guests. If you want to enjoy s’mores in the evening then you will need to make reservations.
The hotel can be a maze to explore but eventually will find several restaurants and bars, four pools, pool slide, arcade, green lawn, ice cream/coffee shop, gym, and boutique store. Signature Restaurant was closed due to COVID-19, but all other restaurants were open and Primero Cantina only allowed outdoor seating. The food here is remarkably good and if your preferred item not on menu then the chef will try to make it for you. We needed a special dietary order and one of the chefs made us something special. Very grateful.
Our room was as expected with a modern appearance like the bath, flat screen, comfortable king bed, mini fridge, and a small balcony facing a courtyard. A (low flow) rain shower head was present but did come with a handle held sprayer. The bath essentials are high end and towels huge and heavy. One issue we incurred was the hot water temperature coming out of the faucet was scolding hot, so be careful with your kids in the tub by slowly turning the valve from cold to hot.
The swimming pools are huge and felt like salt water versus chlorine which felt and smelled much better. The adult area is separated from the main pool, and was quite and relaxing. Our pool cabana was nicely setup with complementary champagne, various waters, and fruit tray. Definitely worth reserving to make sure you have a spot by the pool and shade. The staff were diligent and professional serving all of our needs. The view from the cabana and edge pool was amazing feeling your were not San Antonio but in the Texas Hill Country.
We did not get a chance to play golf but the course looked nice from the resort. Keep an eye out where you may see deer and stars at night. We enjoyed this resort very much.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.