Arrived with my husband and 4 children early hours of morning to be met by a very rude gentleman who was only interested in getting money straight away for ain con and safe .
Rooms although large are extremely basic and outdated with only 1 hob working at times and a scarce selection of cutlery.
There is never anyone at reception if you need them they all occupy one of the rooms on the ground floor and dont hurry if you need them, I stood one day for 10 mins waiting to get some drinks for my children at the pool while they were sat watching me laughing and talking amongst themselves!
Worst part of this hotel is the staff , I have stayed in turkey numerous times with my family and have never had a bad word until this time . The staff are the rudest, most appealing people I have ever met, my father cut his foot after one of the grates beside the pool was broken, when reported to staff they simply laughed at him and walked away muttering rude language heard by me and my children, not 1 person came to fix the broken grate or to offer help or something to clean blood up with !
The pool is very dirty and not very well maintained,
We had a ground floor room which was ok until everyday staff would wait until I had hung wet clothes out and squirt my balcony with the hose , when my son slipped and cracked his head I approached staff who laighed at me and waved his hand to tell me 2 go away !!
Similarly my children were kept awake almost every night by the staff sitting outside the room drinking and talking all night !
While we were there one family left the hotel and paid extra money to go stay at another hotel ! And were met with a mouthful of abuse from the staff.
If you dont stay at the hotel for your meals they dont want to know you and turn very nasty with you and children , we reported everything and so did numerous other families to the rep as it made me and my children very uncomfortable and feel very vulnerable when we were in so we spent as much time as we could in resort.
Overall this hotel and staff needs a major upgrade, I would advise if you are a family to avoid at all costs , we saved for a year to enjoy a nice family holiday and it was ruined by the staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.