We had initially planned to stay three nights at this so-called "relais" but left after just one.
When we arrived, there was only one person to greet us (she was finishing cleaning the rooms) but she was leaving to catch a bus to go home and there was nobody else there to help us. We wonder what would have happened if we had arrived a few minutes later.
The only way we could get any help was to find a phone number in our e-mail correspondence and call the manager/owner on our cell phone.
The rooms were dank and musty and one of our rooms had many flies buzzing around in it. One of the rooms we reserved had a sofa bed which was way too soft and totally uncomfortable. While the Wi-Fi worked in one room, it did not work in the other. This was more like a rooming house than any type of relais, hotel or B&B and the official pictures and descriptions are totally misleading.
We have travelled extensively and this was the first time in many, many years that we left a hotel/relais/B&B during our stay. Let me repeat, stay elsewhere.
We stayed at Vicolo for 4 nights this August, and were given the suite Luigi XVI on the third floor. The central location and beautiful renovation of this ancient house let you experience this dreamy village at full: a wise combination of old materials and modern standards (A/C is very silent and efficient, while brick walls preserve the temperature for longer and proximity sensors do not waste electricity in vain) gives comfort and relax. The breakfast is served in the former cellar and the small inner yard with love and care by the attentive and professional staff (the family runs also the 4* Hotel Monteconero, nearby). Suites are large and for a small extra we were given the possibility to host 2 friends for 1 night on the sofa bed: Italian hospitality and customer service granted!
The location is really nice, in the middle of the old village, in one of the cute narrow roads. We staied in one of the suite...which was just a quite spacious double room, nothing special at all, but confortable enough. Breakfast is small, but nice. There is no one at the reception desk during the day, they appear just at breakfast time. It's a room rental more than a hotel. Only problem we had is that the room are not sound proof at all...we didn't get much sleep as we could hear every single noise coming from the room upstairs...even someone snoring all night!