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All You Need to Know About the Pool
at Best Western Old Mill Inn

Pool & Beach (4)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... If traveling now I would check before going because the pool was not filled. We did not have our kids this time but I...
... to end, great value, nice beds and pillows, offered a pool, snack & bottled water waiting for us in our room, large...
... the law enforcement field I know what pot smells like. The pool and exercise rooms stink worse than a teenage hockey bag,...

Reviews that mention pool

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Jacinda Hahn wrote a review Jul 2020
9 contributions3 helpful votes
We splurged and got the Jacuzzi sweet! The room was huge and everything was clean. We felt the TV could be a little bigger due to it being further from the bed but not the end of the world. We had a pleasant check in and the receptionist was even from a town next to where we live! Small world! We did feel the room which was first floor at the end did not have super thick walls. I could hear music late at night and early in morning. If traveling now I would check before going because the pool was not filled. We did not have our kids this time but I would've been upset if we had.
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Date of stay: July 2020
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Tina M, General Manager at Best Western Old Mill Inn
Responded 16 Jul 2020
Hi JandJx4, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. A BIG thank you for the great review and for giving your stay a five star.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
768bobd wrote a review Oct 2019
5 contributions1 helpful vote
Our stay was great from beginning to end, great value, nice beds and pillows, offered a pool, snack & bottled water waiting for us in our room, large room with King size bed, soft thick bath towels and very nice breakfast in the morning! Just the place for weary travelers like us!
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Date of stay: October 2019Trip type: Traveled with family
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Tina M, Guest Relations Manager at Best Western Old Mill Inn
Responded 30 Oct 2019
Hi 768bobd, Thank you for taking the time to share your wonderful review and experience. I’m so pleased that you found us a clean and pleasant place to stay and that our breakfast to your liking. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steve C wrote a review Aug 2019
Edmonton, Canada66 contributions30 helpful votes
Where to start, showed up the front desk agent was abrasive and rude.

They force you to take the express check out, i now know why and keep reading for this reveal.

The area of the hotel we were in stunk as a couple rooms were smoking weed in them. Went to the front desk to complain and was told oh well, maybe it’s just cigarettes....it’s a non smoking hotel no matter what’s being smoked. Being in the law enforcement field I know what pot smells like.

The pool and exercise rooms stink worse than a teenage hockey bag, that’s worse than a skunks butt if you are wondering!

There was a pregnant woman in the lobby bugging everyone for money and cigarettes, when I said to the agent I’m shocked he’s allowing this behaviour in a Best Western his reply was “she’s just trying to figure stuff out”

No pillows or blankets for the pull out sofa, back to the friendly agent who informed me the hotel is out of pillows that’s why the don’t have them in the room.

The fridge is louder than a whistling monkey on speed.

Skip to breakfast, selection was terrible, no eggs for almost 40 minutes as the front desk agent is also the cook, and took 3 smoke breaks during our 45 minutes in the breakfast room. I assume this is why they insist on the express check out, or because they don’t want to deal with the complaints.

I would recommend staying almost anywhere else over this hotel.
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Date of stay: August 2019Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from Tina M, Guest Relations Manager at Best Western Old Mill Inn
Responded 26 Aug 2019
Dear Valued Guest, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We appreciate your time in pointing out the areas in most need of attention especially with the condition of the room and our amenities and the breakfast selections at that time as we work towards improving our accommodations. In regards to the front desk staff member, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tkc88jr wrote a review Aug 2019
1 contribution
Rooms smelled like smoke and mold, no fridge, microwave, and the hairdryer and tv was broken. Lots of noise with a dog barking constantly. Not the the hotel could help with that. Value was good for the money. Was too late for the breakfast as that closed at 9:00 am, Pool as too small for the amount of guests.
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Date of stay: August 2019Trip type: Traveled with family
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Tina M, Guest Relations Manager at Best Western Old Mill Inn
Responded 16 Aug 2019
Dear Valued Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations especially with the unpleasant smell, the condition of the amenities and the noise. Your satisfaction is extremely important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dl4d wrote a review Jul 2019
Denver, Colorado1 contribution
Overall experience was as expected. Room was clean and ready. Bed was good and comfortable. I didn’t have time to use the pool this time but looked like all was in good order. Staff was friendly and helpful. A little tricky getting to but quiet and peaceful place along the creek with nice walking trails just out the back door. An enjoyable stay.
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Date of stay: July 2019Trip type: Traveled solo
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Tina M, Guest Relations Manager at Best Western Old Mill Inn
Responded 31 Jul 2019
Hi dl4d, Thank you very much for your kind and heartwarming. We are delighted that you enjoyed your stay and appreciated our place. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our comfortable bed, clean rooms, friendly and helpful staff. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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