Date of stay: March 2020Trip type: Traveled with family
Never have I been treated so poorly in my life. First day bathroom was clean ladies hair all over in the tube, they had to move me to another room.
Second day I had a group of 8 teenagers, We removed from the hotel yesterday on accusations that 2 of the teens were involved in allegations playing around in the hot tube and 2 kids 16 and 10 years old told there mom they we jumping on each other, and accusing them of acting sexually, but others were there.
I was not heard out nor the teenager and both explained they were horse playing but they were not heard. The complaint came from a guest who was not there during the incident, supervisor there ignore the teens that were involved took sides of the mother who had a complaint coursed against my group. Teenagers were upset and crying trying to explain but were yelled at.
We reserved 3 rooms and were removed based on bias and prejudices and feel we were not treated fairly. We were from out of town and had to pack up and leave without being heard. I get it teens can be a teen no excuse for horseplay but to coarse a story and remove us was bias and we were treated u fairly.
We weren’t loud or disruptive very respectful but didn’t have any fighting chance.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from lqgm53718, General Manager at La Quinta Inn & Suites by Wyndham Madison American Center
Responded 17 Mar 2020
I am sorry you had issues while staying at our hotel. I am hoping the conversation I had with you afterward has addressed the problem. We will make sure we work with the staff person to ensure both sides of an issue are heard. We appreciate your time to discuss the issue.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.