We are on a very long family road trip visiting early American history sites in the east. Williamsburg was our first longterm stop. I think it ruined us for all other hotels. We wanted a kitchen and enough space to homeschool. This place delivered on the kitchen and the space. We rented a two bedroom ground floor apartment. This came with a huge master bedroom, very small second bedroom with two twin beds (okay because the kids were only in there to sleep), a second full bath in the hallway, a small but functional and fully stocked galley kitchen with passthrough bar to a 6 seat dining room table and decently sized living area with a pullout sofa bed and light switch operated gas fireplace. There was a nice little sunroom on the back with climate control and a large wrap around deck with table and chairs outside. The ground floor apartments have the huge covered decks and sunrooms, but the second floor units only have a small balcony and no sunroom. We were thoroughly spoiled by all the space. Did I mentioned the stacked washer dryer in the kitchen?! They were tiny and could only wash small loads (and the washer was insanely loud), but I was so happy not to have to drag laundry to a common laundry room somewhere else on the property that I was fine doing a load or two every other day (there were 5 of us generating dirty laundry). As with any property with units overhead, there was some foot noise when that unit was occupied for a couple days of our stay, but nothing too bad.
Our unit was very clean and comfortable. We enjoyed the space and convenient location a lot.
There were a couple of downsides. First, it's a resort, so they charge a resort fee every day you're there. $21/day. When you look at what the resort fee covers, they list the usual resort things like pools, sports areas, and some services, but they also list things like parking and wifi which most hotels include for free. With the pandemic, the resort has suspended almost all its resort services with the exception of limited access sometimes to some of the pools, but is still charging the resort fee. So you're basically paying $21/day for wifi, parking, and pool - stuff that's free everywhere else. Our internet was out for two days. I went to the desk and said, hey, the resort fee is basically for the wifi and we didn't have it for two full days - I don't think I should have to pay for that considering you're not even offering any of your resort amenities anyway. They refunded me the full resort fee plus taxes for two days. I guess that's something. The Wifi is pretty bad, but I don't think that's their fault, We found our coverage sucked everywhere we went in Williamsburg. The free wifi is also limited to only four devices. Need a fifth on? You have to dump one of the other four off first. For a family of five, we were constantly playing duck, duck, goose on who got a wifi slot. If you want more slots (or maybe even better quality wifi), you could pay another $9 more per day. Rolling my eyes.
The other thing to be aware of is that this resort is part of a chain of resorts that sell time shares. After checking me in, the front desk guy directed me to go over to the desk across the way to pick up my "welcome package." I bought it hook, line, and sinker. I thought they'd have some nice little gift thing for us. Nope, they send you over to get hot-boxed by someone who wants to sign you up to listen to a time share sales pitch the next day. It takes a number of no's to get loose of her. Telling her to let you think about it or check your schedule does not work! She pushes until you basically have to be rude to get away. Your "welcome package" is a magazine full of coupons for tourist attractions and a coupon from her personally for a nice steak dinner at a local place that she uses to really put the pressure on you to go to that time share presentation. My advice, when you're done checking in, just walk right out and ignore any attempts to direct you to the other desk.
The water in this place did something weird to our hair, especially my youngest. It took a good two weeks to wash whatever it was out of his hair. It was sticky and crunchy for weeks. I finally cut his hair just to get him to stop crying when I would try to brush it. I thought it might have been the heavily chlorinated pool, but I never went swimming and even my hair took on a weird texture. It washed out as soon as we were in a different place, but it was weird.
We did notice that some of the other guests were... not exactly who you'd expect at a "resort." This was only a problem when they stayed up late into the night talking very loudly, using obscene language, cackling, arguing, and smoking pot outside where we could hear and smell them. We couldn't see where they were, but we definitely knew they were nearby. So, I put "resort" in quotation marks because while the property is well maintained, it's not exactly super posh like a fancy resort, but it isn't quite as expensive as a fancy resort either. It fit our budget, and I guess it fit a variety of other people's budgets, too. Most of the people there were perfectly fine and well behaved.
We did have a maintenance problem that was hard to get fixed. Our phone stopped working. Normally we don't ever use a hotel phone, but when we needed to call the desk, we couldn't. We had too use our cell phones to call the public number and try to get to whom we needed to speak. We called at least twice to get the phone fixed, but it wasn't until I went to the desk to complain about the internet being out that we finally got a maintenance order in that someone did anything about.
The only other issue to be aware of is trying to get in and out of the resort on the high traffic days/hours. It's hard to even get on the property on Friday evenings. The line of people waiting to get through the guard shack at the entrance extends off the property and well down the road in both directions. There's no stop light or turn lanes on the road there to make this any easier. Once on the property, the line to get checked in can be long. We checked in at an off time and didn't wait long, nor did we have any trouble getting on and off the property at any other time than Friday evening and Sunday morning/afternoon - the highest traffic times for check in and check out.
The rate you see online for this place is not even close to what you will eventually pay. I booked on their website that showed me $69/night. That's just the room rate. By the time you add in the taxes and fees (which they can't control) and the resort fee (that isn't worth it right now), I was paying about almost twice that per night. That said, it was still an incredibly good value compared to anywhere else we've stayed on this trip. We've had no rooms be cheaper, and absolutely everywhere else even though more expensive was much smaller and of lesser quality. Like I said, it ruined us for the rest of this trip because it set our expectations too high.
We liked this place a lot and would consider staying again if the price was right. I looked at their website to see if they had other properties on our route, but they're properties are only in select areas, and many of them are strictly time share and can't be booked like a hotel the way the Powhatan resort can be. Bummer. Everyone but the timeshare lady was great to work with. I even called to question an additional charge and had a very nice conversation with the manager who explained everything to my satisfaction. The desk staff are helpful and nice, but if you need something done or a matter resolved, definitely get with a manager.
Overall, I enjoyed our stay a lot. There were a few small hiccups, but nothing to dissuade from recommending. I think the only big issue is the resort fee during a time when you can't use any of the resort amenities. I bet they're nice during normal times!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.