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All You Need to Know About the Pool
at The Historic Powhatan Resort

Pool & Beach (34)
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Pool review highlights
... and restaurant were closed. Actually the only amenity open was the outside pool, but it was too cold and rainy to use it.
... called the “reservation line” the night before to ask if the pool was open. She said BOTH indoor and outdoor pools were...
... resort fee covers, they list the usual resort things like pools, sports areas, and some services, but they also list things...
Most popular question about the pool
When will pools reopen
Answer from KevJohnson2016
Jun 2020 |
... us into Phase III on July 1st, we will open the outdoor pools at 75% capacity and only from 9-5pm. The indoor pool will...
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Reviews that mention pool

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111111Linda111111 wrote a review 22 Oct
Cornwall, Pennsylvania1 contribution
Pictures on the site made the units look outdated. Ours was updated and very nice. Very disappointed that the Coffee House and restaurant were closed. Actually the only amenity open was the outside pool, but it was too cold and rainy to use it.
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Date of stay: October 2020
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Review collected in partnership with Armed Forces Vacation Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Amanda F, Other at The Historic Powhatan Resort
Responded 1 week ago
Thank you for your feedback! At Diamond Resorts®, it is our goal to provide you with Affordable Luxury and Priceless Memories, and it seems like we were successful based on your review. We hope to welcome you and your family back to The Historic Powhatan Resort in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shekinah w wrote a review 15 Oct
1 contribution
I arrived at 6:30 pm, did not get into room until 730 pm/ HAD TO STAND IN LINE FOR AN HOUR, JUST TO GET KEYS AND A PARKING PASS, then they FORCED me to go over to another desk where the lady was basically trying to get me to come to a seminar about buying timeshares. I said NO.

Then we get to our room. There was a bug (a roach I think) in the sower and another one crawling in the master bedroom. There was also a strong smell of food, like someone had just finished cooking. Also, a grape left on the floor. I requested to move rooms and they told me I had to go BACK to the main office and request new keys.

I did. Luckily they didn’t make me wait in line (this time it was TWICE as long as when I was there smh). I go to the new room. The keys show orange red, discourage I call the main line again and get hung up on. I was in the middle of calling again when I saw a guy riding on a golf cart thing and flagged him down. He was VERY nice and literally the only good thing I have to say about this place…He said the orange/red light just meant the battery was dead but I could still get in. So I’m finally in, no bugs, no smell. YAY! Not. First, I spent about 20 minutes on the phone trying to figure out why the WIFI wasn’t working. I had to connect to the “back up”

Then I go outside to look at the deck and noticed the door was hard to open. I got it open after strongly pushing it and then pulled open the door to the back room (where the Jacuzzis used to be). I thought this door was locked but then I noticed I could open it. My daughter and I tried 3 times and the doors were “locked” but we could open them from the outside. I called the main line again, and of course she had an attitude (same one that hung up on me) but the lady on the maintenance line was friendly. Someone came pretty quick and said he rain had caused the doors to swell. I asked how this could get fixed and he said to just pull really hard to lock them. I was ABOUT to request another room but didn’t even wanna deal with going back up to that front desk so I said okay and left it at that.

OH and to add I called the “reservation line” the night before to ask if the pool was open. She said BOTH indoor and outdoor pools were open. When I got to the front desk, the lady told me the indisde pool was closed but the outside pool was open – mind you, its September and like 70 degrees.

I used to come here all the time and always remember fun. I hope that’s how my kids will remember it because I will only remember that I will never, ever, go back to this place. I am so upset because for this price I could’ve taken my kids to FL and back.
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Date of stay: September 2020
Room Tip: dont waste your money
Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Kevin Johnson, Owner at The Historic Powhatan Resort
Responded 2 weeks ago
The Historic Powhatan Resort’s housekeeping team works hard to ensure that your concerns are addressed promptly and thoroughly as we take pride in the preparation and maintenance of our guest rooms and resort. When notified, our front desk works diligently in accommodating requests in a swift manner and we apologize if you felt this was not presented. We appreciate you voicing your concerns and hope you enjoyed the remainder of your stay with us. Diamond Resorts® is looking forward to an opportunity to present you a memorable vacation soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kristy L wrote a review 13 Oct
7 contributions11 helpful votes
We are on a very long family road trip visiting early American history sites in the east. Williamsburg was our first longterm stop. I think it ruined us for all other hotels. We wanted a kitchen and enough space to homeschool. This place delivered on the kitchen and the space. We rented a two bedroom ground floor apartment. This came with a huge master bedroom, very small second bedroom with two twin beds (okay because the kids were only in there to sleep), a second full bath in the hallway, a small but functional and fully stocked galley kitchen with passthrough bar to a 6 seat dining room table and decently sized living area with a pullout sofa bed and light switch operated gas fireplace. There was a nice little sunroom on the back with climate control and a large wrap around deck with table and chairs outside. The ground floor apartments have the huge covered decks and sunrooms, but the second floor units only have a small balcony and no sunroom. We were thoroughly spoiled by all the space. Did I mentioned the stacked washer dryer in the kitchen?! They were tiny and could only wash small loads (and the washer was insanely loud), but I was so happy not to have to drag laundry to a common laundry room somewhere else on the property that I was fine doing a load or two every other day (there were 5 of us generating dirty laundry). As with any property with units overhead, there was some foot noise when that unit was occupied for a couple days of our stay, but nothing too bad.

Our unit was very clean and comfortable. We enjoyed the space and convenient location a lot.

There were a couple of downsides. First, it's a resort, so they charge a resort fee every day you're there. $21/day. When you look at what the resort fee covers, they list the usual resort things like pools, sports areas, and some services, but they also list things like parking and wifi which most hotels include for free. With the pandemic, the resort has suspended almost all its resort services with the exception of limited access sometimes to some of the pools, but is still charging the resort fee. So you're basically paying $21/day for wifi, parking, and pool - stuff that's free everywhere else. Our internet was out for two days. I went to the desk and said, hey, the resort fee is basically for the wifi and we didn't have it for two full days - I don't think I should have to pay for that considering you're not even offering any of your resort amenities anyway. They refunded me the full resort fee plus taxes for two days. I guess that's something. The Wifi is pretty bad, but I don't think that's their fault, We found our coverage sucked everywhere we went in Williamsburg. The free wifi is also limited to only four devices. Need a fifth on? You have to dump one of the other four off first. For a family of five, we were constantly playing duck, duck, goose on who got a wifi slot. If you want more slots (or maybe even better quality wifi), you could pay another $9 more per day. Rolling my eyes.

The other thing to be aware of is that this resort is part of a chain of resorts that sell time shares. After checking me in, the front desk guy directed me to go over to the desk across the way to pick up my "welcome package." I bought it hook, line, and sinker. I thought they'd have some nice little gift thing for us. Nope, they send you over to get hot-boxed by someone who wants to sign you up to listen to a time share sales pitch the next day. It takes a number of no's to get loose of her. Telling her to let you think about it or check your schedule does not work! She pushes until you basically have to be rude to get away. Your "welcome package" is a magazine full of coupons for tourist attractions and a coupon from her personally for a nice steak dinner at a local place that she uses to really put the pressure on you to go to that time share presentation. My advice, when you're done checking in, just walk right out and ignore any attempts to direct you to the other desk.

The water in this place did something weird to our hair, especially my youngest. It took a good two weeks to wash whatever it was out of his hair. It was sticky and crunchy for weeks. I finally cut his hair just to get him to stop crying when I would try to brush it. I thought it might have been the heavily chlorinated pool, but I never went swimming and even my hair took on a weird texture. It washed out as soon as we were in a different place, but it was weird.

We did notice that some of the other guests were... not exactly who you'd expect at a "resort." This was only a problem when they stayed up late into the night talking very loudly, using obscene language, cackling, arguing, and smoking pot outside where we could hear and smell them. We couldn't see where they were, but we definitely knew they were nearby. So, I put "resort" in quotation marks because while the property is well maintained, it's not exactly super posh like a fancy resort, but it isn't quite as expensive as a fancy resort either. It fit our budget, and I guess it fit a variety of other people's budgets, too. Most of the people there were perfectly fine and well behaved.

We did have a maintenance problem that was hard to get fixed. Our phone stopped working. Normally we don't ever use a hotel phone, but when we needed to call the desk, we couldn't. We had too use our cell phones to call the public number and try to get to whom we needed to speak. We called at least twice to get the phone fixed, but it wasn't until I went to the desk to complain about the internet being out that we finally got a maintenance order in that someone did anything about.

The only other issue to be aware of is trying to get in and out of the resort on the high traffic days/hours. It's hard to even get on the property on Friday evenings. The line of people waiting to get through the guard shack at the entrance extends off the property and well down the road in both directions. There's no stop light or turn lanes on the road there to make this any easier. Once on the property, the line to get checked in can be long. We checked in at an off time and didn't wait long, nor did we have any trouble getting on and off the property at any other time than Friday evening and Sunday morning/afternoon - the highest traffic times for check in and check out.

The rate you see online for this place is not even close to what you will eventually pay. I booked on their website that showed me $69/night. That's just the room rate. By the time you add in the taxes and fees (which they can't control) and the resort fee (that isn't worth it right now), I was paying about almost twice that per night. That said, it was still an incredibly good value compared to anywhere else we've stayed on this trip. We've had no rooms be cheaper, and absolutely everywhere else even though more expensive was much smaller and of lesser quality. Like I said, it ruined us for the rest of this trip because it set our expectations too high.

We liked this place a lot and would consider staying again if the price was right. I looked at their website to see if they had other properties on our route, but they're properties are only in select areas, and many of them are strictly time share and can't be booked like a hotel the way the Powhatan resort can be. Bummer. Everyone but the timeshare lady was great to work with. I even called to question an additional charge and had a very nice conversation with the manager who explained everything to my satisfaction. The desk staff are helpful and nice, but if you need something done or a matter resolved, definitely get with a manager.

Overall, I enjoyed our stay a lot. There were a few small hiccups, but nothing to dissuade from recommending. I think the only big issue is the resort fee during a time when you can't use any of the resort amenities. I bet they're nice during normal times!
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Date of stay: September 2020
Room Tip: Ground floor units have an extra, furnished and climate controlled sunroom and extra large,...
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Kevin Johnson, Owner at The Historic Powhatan Resort
Responded 2 weeks ago
Thank you for the candid feedback. Our staff prides itself on being responsive and forthright and your experience is very uncommon and not our standard level of service. The Historic Powhatan Resort sincerely hopes this will not deter you from allowing us another opportunity to present you with a phenomenal vacation experience you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keith C wrote a review 8 Oct
Roanoke, Virginia16 contributions
Was only able to stay 6 nights, lack of coordination between AFVC and Diamond resorts did not have my reservation the first day of checking in, so did not leave for the resort until the following day. Had to pay $20 additional per day for resort amenities that did not exist due to COVID ( no gym, on site dinning, pool was limited to a small amount of patrons and had a 2 hour limit.
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Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Armed Forces Vacation Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helpful
Share
Response from Kevin Johnson, Owner at The Historic Powhatan Resort
Responded 3 weeks ago
Thank you for taking the time to share your review. We are sorry to note your disappointment with your recent stay with us. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve. Our Resort fee covers the complimentary Wi-Fi, use of the amenities on-site- 4 outdoor pools, tennis courts, basketball courts, volleyball, playgrounds, gas grills, catch & release fishing - all of which are open. The outdoor pool is restricted by the VA Governor to 75% capacity- which is more than 100 lounge chairs, tables/chairs. We do hope to see you at one of our resorts in the future and we'd like to wish you all the best with your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lindafrommichigan wrote a review Sep 2020
Michigan56 contributions38 helpful votes
We checked in a bit early and they were able to assign us a condo. It was a bit difficult to find in the large resort. The condo was nicely furnished and was very clean. We enjoyed the balcony and ate out there often. The gas grills we a distance away from us and always busy so we never got to use. The biggest complaint was the pool was packed with people so could not use as social distancing during covid was not possible. Small bottle of dish soap, 4 dishwasher packets , coffee for first morning, 2 rolls of TP per bath, a roll of paper towels and bathroom soaps and shampoo were supplied. No maid service due to covid. The gym or the historic house not open either.. The bed was comfortable. One assigned parking space. Yes, I would return.
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Date of stay: September 2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Diamond Resorts, Other at The Historic Powhatan Resort
Responded 16 Sep 2020
Thank you for your lovely review of your recent stay with us. On behalf of all the team, we look forward to welcoming you again in the very near future. Best regards. -GP
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Questions & answers about the pool

Theresa asked a question Jun 2020
Baltimore, Maryland
When will pools reopen
Answer from KevJohnson2016
Jun 2020 |
IF the VA Governor does move us into Phase III on July 1st, we will open the outdoor pools at 75% capacity and only from 9-5pm. The indoor pool will remain closed at this time.
0 votes
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Tanyatwo asked a question Jun 2019
Cheshire, England11 contributions7 helpful votes
Are the pools heated?
Answer from Diamond Resorts
Jun 2019 |
Hi there! Our indoor pool is heated but, our outdoor pool is not heated! We hope this information helps! safe travels. -JA
0 votes
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butta1898 asked a question Aug 2018
Richmond, Virginia104 contributions43 helpful votes
Are pool toys allowed in the pool area? Please do not answer if you did not use the pool.
Answer from KevJohnson2016
Aug 2018 |
pool noodles, yes, small floating devices, yes. Large floating devices, things that are thrown around, no.
1 vote
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Heartlight73 asked a question Jul 2018
Elkton, Maryland92 contributions48 helpful votes
How many pools? Outdoor hot tub? Hours? Clean?
Answer from KevJohnson2016
Jul 2018 |
Good morning! We have 1 indoor pool with 2 spas, we also have outdoor pools - Adult only with hot tub, lap pool, family pool, kiddie pool, and spa. The pools are open from 8am-10pm - weather permitting. The pools are cleaned throughout the day and chemicals are checked hourly.
2 votes
Melanie D asked a question Jul 2018
Union, Kentucky15 contributions2 helpful votes
What are the pool hours ? Also are you allowed to bring food/ drinks into the pool area ?
Answer from Janet D
Jul 2018 |
The pools are open until 10. The kiddie pool was pretty busy in the early July heatwave but fine early and late. Adult pool not over busy throughout the day. You can get beverages there or bring your own.
1 vote
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