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All You Need to Know About the Rooms
at Ona Garden Lago

Room/Suite (113)
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Guests1 room, 2 adults, 0 children
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Room review highlights
Beware of Ona hotels. They charge upfront. Then hotel is closed down. Ona garden hotels not contactable. Call center not answering...
I booked a room for my son and myself in the Ona garden hotel Alcudia.22-27 th June. We were looking forward to our holiday and...
... money. So spacious and fully equipped with everything needed. Aircon in every room and TVs. Would stay again in a heartbeat!
Most popular question about the rooms
... We'd asked to stay on a high floor when booking but not sure if there are certain room types on certain floors? ANy other helpful tips for families? What is the sunbed...
Answer from lyns1234
Apr 2020 |
Hi, all rooms are 2 bedroom, some are larger than others but are very spacious. Too many eating places to choose from, all at...
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Reviews that mention rooms

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John wrote a review Jun 2020
Galway, Ireland23 contributions10 helpful votes
Beware of Ona hotels. They charge upfront. Then hotel is closed down. Ona garden hotels not contactable. Call center not answering phone. Sister hotel Ona ocanada of no help. Rude ignorant staff.

No refund. Money lost. Never again
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from Adrià Morera, Owner at Ona Garden Lago
Responded 1 Jul 2020
Dear John213276, we regret the rudeness on the part of the staff. We will get in touch with the hotel right away so that it will not happen again. We are sorry about all the inconvenience these situation caused you. Please, send an email to reservas@onahotels.com with your name and reservation number in order to know what had happened and prevent it from happening again. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uwe K wrote a review Jun 2020
Galway, Ireland3 contributions2 helpful votes
I booked a room for my son and myself in the Ona garden hotel Alcudia.22-27 th June. We were looking forward to our holiday and got a welcome email 3 days before arrival. On arrival we found a shutdown and rundown hotel with nobody contactable. A phone number from call center in Barcelona ( no German, no English speaking). A note up on the door to call to the sister hotel. Sister hotel was not operating and far outside Alcudia. We were told they can make a room ready but there s nobody else in the hotel. We rejected and asked for deposit back. This was rejected. Several calls and emails. No refund given. Rude staff. No help of the staff. I called police but they would not come out. I will never book a holiday with this hotel group again. I had to get a replacement hotel at twice the price. Lost my deposit and paid extra for other hotel. The hotel was not even sorry. Terrible customer service and money stolen by fraud.
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Natalie Orr wrote a review Oct 2019
1 contribution
We loved our visit to this hotel. Stayed for 1 week from 26th sep - 3rd Oct. Staff very friendly and helpful. Pool area is kept immaculate and the rooms are fantastic value for money. So spacious and fully equipped with everything needed. Aircon in every room and TVs. Would stay again in a heartbeat!
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Date of stay: October 2019Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from OnaHotels, Director de Relaciones Públicas at Ona Garden Lago
Responded 7 Jan 2020
Dear Natalieorrx, we are really pleased you enjoyed your stay. We are delighted to get such great feedback, hope to see you soon. Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valerie T wrote a review Sep 2019
Thurleigh, United Kingdom150 contributions10 helpful votes
Flight late due to french air traffic control, taxi transfer was good, arrived at appartment handsom young man on receiption that was most helpful, arrived in time for a last drink at bar, took a pint back with us, room very clean lovely view over the swimming pool, if you want to eat in the bar does good food at very reasonable prices. You can walk to centre about 20mins a way or there are a few cafes bars just arround the corner just past the supermarket. Beach is very good for kids, Overall view is very good location and appartment.
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Date of stay: September 2019Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Suzanne H wrote a review Aug 2019
Cheshire4 contributions3 helpful votes
We have stayed here 4 times now and wouldn't stay anywhere else in Alcudia. This time we had a room on the top floor; it was so spacious with everything we wanted and a rooftop terrace to enjoy the sunshine and views. The onsite restaurant serves excellent quality food at a very reasonable price. We will return.
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Date of stay: August 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Questions & answers about the rooms

Answer from juliaklem
Oct 2019 |
yes, i think so
1 vote
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Gary9012 asked a question Sep 2018
Huddersfield, United Kingdom2 contributions6 helpful votes
Is there an iron in the room
Answer from EVW
Sep 2018 |
Yes there is an iron in the room as well as an ironing board, washing machine and clothes dryer.
0 votes
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Answer from joe w
Jun 2017 |
all bedding,towels, soap, satellite tv with English channels, aircon. fully equipped kitchen. we're all included.
0 votes
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Answer from OnaHotels
Apr 2017 |
Good afternoon Stormpasture, Let me inform that we do not have the courtesy room service in the complex, but you have at your disposal a place where you an leave you luggage and enjoy until your departure. In case that you need further information, please, do not hesitate to contact us. Best regards, Melania Martín
1 vote
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