Beware of Ona hotels. They charge upfront. Then hotel is closed down. Ona garden hotels not contactable. Call center not answering phone. Sister hotel Ona ocanada of no help. Rude ignorant staff.
No refund. Money lost. Never again
I booked a room for my son and myself in the Ona garden hotel Alcudia.22-27 th June. We were looking forward to our holiday and got a welcome email 3 days before arrival. On arrival we found a shutdown and rundown hotel with nobody contactable. A phone number from call center in Barcelona ( no German, no English speaking). A note up on the door to call to the sister hotel. Sister hotel was not operating and far outside Alcudia. We were told they can make a room ready but there s nobody else in the hotel. We rejected and asked for deposit back. This was rejected. Several calls and emails. No refund given. Rude staff. No help of the staff. I called police but they would not come out. I will never book a holiday with this hotel group again. I had to get a replacement hotel at twice the price. Lost my deposit and paid extra for other hotel. The hotel was not even sorry. Terrible customer service and money stolen by fraud.
We loved our visit to this hotel. Stayed for 1 week from 26th sep - 3rd Oct. Staff very friendly and helpful. Pool area is kept immaculate and the rooms are fantastic value for money. So spacious and fully equipped with everything needed. Aircon in every room and TVs. Would stay again in a heartbeat!
Flight late due to french air traffic control, taxi transfer was good, arrived at appartment handsom young man on receiption that was most helpful, arrived in time for a last drink at bar, took a pint back with us, room very clean lovely view over the swimming pool, if you want to eat in the bar does good food at very reasonable prices. You can walk to centre about 20mins a way or there are a few cafes bars just arround the corner just past the supermarket. Beach is very good for kids, Overall view is very good location and appartment.
We have stayed here 4 times now and wouldn't stay anywhere else in Alcudia. This time we had a room on the top floor; it was so spacious with everything we wanted and a rooftop terrace to enjoy the sunshine and views. The onsite restaurant serves excellent quality food at a very reasonable price. We will return.