Pros: Nice pool and hot tub. Nice breakfast cafeteria style with hot food, fruit, yogurt, and cereal, served from behind plexiglass.
Cons: Asked for a room away from elevator and ice machine and gt a room right across from elevator, as all king bed rooms are there, which I was not made aware of. Turned out the AC was so freakin’ noisy we couldn’t hear elevators, the AC kept us awake instead. Lovely view of RV park (said no one ever).
Room not clean. Hair stuck to tissue holder and for some reason purple washcloth in toilet bowl. Gross!
Called and they sent a maintanance guy up to remove washcloth. Apparently thought we would not be in the room as he showed up without a mask, as required by Best Western policy. Sent him away to get one—what am I, his mom? Saw other staff going into rooms not wearing masks also. Asked about this at front desk but they were evasive, probably because many of them were not wearing masks or wearing them below nose. They were behind plexiglass so not a big deal except they ignored Best Western policy. If you worry about Covid get an AirBNB instead.
Be aware that there is no restaurant open here, you have to go to Ruby’s Inn or into Tropic. Friday night could not even get take out, restaurants were “too busy” to do takeout. Ate leftovers from our snacks and sandwich stuff.
Unless you can’t live without a pool, or don’t care about noise, cleanliness, or Covid precautions, look around for a better choice.something
We traveled here as a family of 5 (3 kids ages 9,11,13) and the suite was very spacious to accommodate us. There were 2 queen beds plus a pull out sofa which was comfortable. The pool and hot tub were a major plus, especially while I did threw in loads of laundry in the guest laundry, located next to the pool. Rooms were clean and tidy, although daily service was not provided due to covid?? There was breakfast in the morning although it was served to us instead of buffett. It's all good, though. Overall we enjoyed our stay, it was comfortable, clean, great location and kind staff. The hotel lobby was beautiful with high beams and touch of western feel. It doesn't provide unique accommodations like other places we stayed in Utah (covered wagons, ranches) but it was perfect for this location.
Our suite here was very clean and comfortable, especially the bed. We got a great hot breakfast both days we stayed here, and our daughter loved both the pool and the hot tub. We'd definitely stay here again.
Overall the property is just fine. Pool looked nice, I did see a few people enjoying it on the beautiful day we were staying there. Service at the front desk is ok, although I had a very difficult time understanding the desk clerk with her mask and the barrier between us. I actually had no idea what she was saying assuming she was just explaining where our room was located.
The room itself was very nice. Seemed relatively new or recently upgraded. Problems did not occur (hence the 3 stars) until night time. The a/c unit is extremely noisy. The walls are paper thin. I could hear the couple next door "doing it" and on the other side, two gals discussing their latest makeup and perfume acquisitions as well as young kids arguing which tv show to watch. I finally feel asleep about 2am only to be awakened by the a/c unit kicking on which then shut off again and of course the couple next door were now on round two.
So if you are a light sleeper exercise caution. I tried using my noise cancelling headphones which helped somewhat.
In the morning the line to get breakfast was clear down the hall thanks to CCP virus rules about distancing.
As stated the property is fine overall, unless you need quiet.......
First trip to Bryce Canyon. This is clearly the best place to stay while there. A hop, skip, and jump into the park. The facility is nice, room was large and well-laid out. There was a problem with the room when we checked in, but management took care of it immediately, apologized profusely, and made amends. You can't ask for more. Breakfast was ample and tasty. A great way to start the day of exploring. So why four stars instead of five? There was no oversight of the pool area which meant lots of wet towels lying around for hours, kids jumping in an out of the spa as if it was a kiddie pool - despite signs requiring adult supervision - and even two instances of couples bringing babies (<1 year old) into the spa with them. Clearly forbidden. But no one in management was EVER out there to ask that people obey the signs. So...I guess this is great if you want to let your kids run wild. Less so if you are an adult trying to get a little R&R in after a day of hiking.