The Holiday Center is in a good location from the town of Santa Ponsa.
The room we booked was on a self catering basis but we often had breakfast in the hotel which served a lovely choice of foods. The room was adequate for our needs but the sheets on the bed were too small and therefore the bed couldn’t be made up very well, the bathroom needed an upgrade, it was rather shabby in places.
The kitchen lacked any tea towels and this wasn’t highlighted in the description so we had to use the hand towels provided. Very small cups for tea cups and the cheap metal teapot dripped every time it was used causing a mess all the time. These are the little things that could so easily be improved if the Holiday Center was made aware of them.
The room overlooked the pool and tennis courts and football pitch as well as being surrounded by the hills to the east . We often watched the sun come up sitting on the balcony. The table and chairs provided could also have been upgraded from shabby white plastic to something at least clean.
There is entertainment in the hotel but is around the bar and pool area so is very noisy at night if you are having a night in, often going on til after 9.30. Great for the kids staying in the hotel but not for residents that don’t want noisy drum banging and singing!
Overall not a bad place that needs an upgrade taking it from a 3 star to a 4 as they claim they really are as good as a 4 but in my experience they are not.
The staff are really friendly and helpful.
Spotlessly clean. Friendly staff. Nice pool area lots of sunbeds and we were there in mid August. Air con worked beautifully. Only tried the restaurant last couple of nights but the food was lovely and great value for money. Our children age 14 and 11 loved it. Poolside entertainment great fun. We will be back next year.
Don't usually leave reviews, however, on this occasion I feel I must!
Anyone who is considering this hotel will NOT be disappointed!
The staff are incredibly friendly and helpful.
The rooms are clean and bright and very spacious.
Pool area is lovely and clean!
We had an issue when we first arrived, I left my coat on the bus, with passports and cash in pocket!
Marga was incredible, straight on the phone to the bus company to find out where bus was heading, organised a taxi to take me to the location it was heading, she didn't stop until I was reunited with items. My full thanks to her for making sure the holiday didn't start with an absolute nightmare.
My wife ,daughter and myself stayed here for a week in october the rooms were great and kept very clean .The staff are all very friendly and helpful and the complex is really good nice pool plenty of sunbeds and the surrounding area is abundant with shops There is a wonderful beach very nearby and clean soft sand we would go again in a heartbeat.
16month old, 8 year old & 13 year old.
We had a great time.
Late check in Staff were very friendly and helped us with cases, the young lady behind desk very helpful (jet 2 reps daughter) lol
Jet 2 rep very friendly as well.
Entertainment staff very friendly, life guards friendly, even though its end of season they all still made an effort.
Outside performers every other night, parrot Show etc etc
Pool area very clean, pool side bar food and snacks very good.
Yes theres steps but who cares :)) you want a lift to your room stay in a 5* hotel and pay £3000 for a week.
Karaoke every night and bingo is good fun :)
2 pints for 5€
Free wiki, free aircon, theres a little park with swing and slides our baby loved.
Beach is 5 min walk, and 5 mins to main strip
Can't fault the hotel - THANK YOU
Hotel VERY clean (we was self catering and ate out every night)