Check in was handled well and efficiently . The room was spacious and clean. We had no TV signal and was told that the satellite went out that morning. Nothing was said when we checked in until we turned on the TV and noticed no signal. And since we really could not go anywhere since the gym and the pool were both closed we at least expected to just stay in and watch TV. That too was not available so we wanted to transfer to another Hampton Inn in Lubbock but the deskclerk did not even want to help us call the other location. We were told we can go online to make the reservation or make the call ourselves. Not the Hilton kind of service that we are used to.
Oh my heavens our king size bed was like sleeping on a cloud and that is what my 3yr old and I needed after a 10hr drive. The room was clean and stocked and there cable had Disney Jr where most places dont. With that being said we are pleased.
The morning male staff still helped my 3yr old get some breakfast items even after the time frame was over!! The pool is closed to covid19 and no room service for extended stays to keep staff safe so you just dial the front desk and they drop off at door.
We would stay again.
This hotel room was very small and cramped for the price we paid, also the pool water and hot tub smelled like sewer and if water got on your mouth it tasted salty!! Like dirty bath water, it did not smell like chlorine at all
My buddy Rich and I were on motorcycles heading from the San Francisco BayArea to his home in Georgetown,Texas. We made a quick reservation on the Hampton Inn phone app. When we arrived that night we received the best greeting I have ever experienced at any hotel ever! Omar Shivers was working the desk and said welcome Mr Smith and had water and a snack ready for both Rich and I! After hundreds of miles on the road that day it was a real treat! When we got our room I was surprised at the size of it! It was like a huge suite! I love Hampton Inn's when I travel they are always clean and a decent breakfast is included. People like Omar are just the icing on the cake making our experience so great!
Thanks Omar from Rich and Dale!
Clean spacious room. The front desk staff was very friendly. Hotel is is a very nice location. Very friendly customer service. The pool was not working at the time of my visit. Normally, that would have been a problem but we were only there for one night & we had a long day when we checked in. Nice breakfast. The person working in the breakfast area was very friendly & accommodating. Overall, the hotel is very clean.