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All You Need to Know About the Rooms
at Club Wyndham Smoky Mountains

Room/Suite (175)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Room review highlights
... dirty. They definitely need to be replaced. The living room furniture was very nice and comfortable, and the kitchen was...
... sunset. Quite a dealbreaker for ever coming back here. The room is lovely. Needs a little work but otherwise no real...
... off the main busy section but close to everything.The room was great.Only complaints were no spatula or baking tray....
Most popular question about the rooms
My husband needs to work daily from our room while teen son and I go hiking. I read about this property having WiFi problems in the past. If the current WiFi is not reliable,...
Answer from Todd C
Jul 2020 |
I found the WiFi a couple of weeks ago as acceptable for free option. However, for work, I would want to use the upgrade option fo...
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Reviews that mention rooms

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Jan B wrote a review 13 Jun
conway, ar228 contributions74 helpful votes
While this is a very large property the swimming pools (2) are private home sized and very crowded. Also the miniature golf area is also very small. Overall the property was nice, but the carpets in our unit were very dirty. They definitely need to be replaced. The living room furniture was very nice and comfortable, and the kitchen was well stocked as far as dishes and pots and pans go. The beds were comfortable as well. Our patio was very small and only enough room for three people as one of the chairs was broken. Some of the maintenance and housekeeping areas need to be paid more attention to.
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Date of stay: June 2021
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Review collected in partnership with RCI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Tammie Mauter, General Manager at Club Wyndham Smoky Mountains
Responded 2 days ago
Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with the carpet in your unit and one of your patio chairs. In reading your review, I noticed that you were only aware of two of our pools. If you stay with us in the future; our resort does have 2 outdoor pools, 2 indoor pools, 2 outdoor hot tubs, 1 indoor hot tub, 2 kiddie pools, 2 mini golf areas, 2 playgrounds, kid's spray ground, arcade, billiards, ping pong, air hockey and Foosball. With the pandemic restrictions lessening, we are also bringing back our activities department that will offer hosted activities during your stay. Your comments allow me the opportunity to improve going forward. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NurseyT wrote a review 7 Jun
Tampa, Florida22 contributions51 helpful votes
I am here now, staying for a week with my family in a 2/2. We face the highway, so the balcony is useless. Our little section of rooms are alone in an area with no amenities. It requires a car to get to the pool. The pool is nice, overlooks the mountains and the city. But closes at 9 pm. On a gorgeous summer night, it closes at 9. Everything does, the pool tables, the pool and hot tub. I’m on vacation and everything here closes at 9. The weather is amazing, the stars are starting to shine, and we are kicked out, barely after sunset. Quite a dealbreaker for ever coming back here. The room is lovely. Needs a little work but otherwise no real complaints. Beds are comfy and air conditioning works great. I wouldn’t call this a resort. If I need a car to get to a pool it’s no resort. This is perfect if you just need a nice room with plenty of space. Close to shopping and the trolley stops outside (down a steep hill) every half hour.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: We are in building 20. Stay here only if you don’t Want to be close to anything at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Tammie Mauter, General Manager at Club Wyndham Smoky Mountains
Responded 1 week ago
Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced due to the reduced hours of the amenities and the location of your unit. As the restrictions with the pandemic are lifting, we are in the process of increasing our pool hours and will also be adding hosted activities back which were very popular prior to Covid. Your comments allow me the opportunity to improve in these areas going forward. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jet567024 wrote a review 7 Jun
2 contributions
We love the location off the main busy section but close to everything.The room was great.Only complaints were no spatula or baking tray.
Beds and pillows were amazing and that is always a big complaint about vacations.
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Date of stay: June 2021
Value
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Sleep Quality
Review collected in partnership with RCI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Tammie Mauter, General Manager at Club Wyndham Smoky Mountains
Responded 1 week ago
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our location as well as the comfort of your bed and pillows. We are glad that you enjoyed your stay and hope you will visit us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navigate694481 wrote a review May 2021
1 contribution
Very nice place to stay. Close to everything, the only drawback is the living room furniture is very uncomfortable. You would think they could find some better chairs and a couch. The only other drawback is the high pressure to attend timeshare presentations
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Date of stay: May 2021
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Sleep Quality
Review collected in partnership with RCI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Tammie Mauter, General Manager at Club Wyndham Smoky Mountains
Responded 3 weeks ago
Thank you for the great review of our resort! I truly appreciate your feedback regarding the comfort of your furniture. We are glad that you enjoyed your stay and hope you will visit us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heather B wrote a review May 2021
Apex, North Carolina12 contributions
Just finished a four night stay for my first trip to the PF/Gatlinburg area. The Club Wyndham resort was well located for access to Dollywood, restaurants, attractions and dining. But also set away from the chaos of the main strip. We spent our first day relaxing by the pool. I was surprised at how small and unspecial the pool area is for this type of resort. It got crowded very quickly. And they have zero umbrellas for shade.

We were in a recently renovated room in Bldg 14. The 2 bedroom suite was very nice and spacious. It was clean and well stocked. Our only issue was the amount of noise we heard from our upstairs neighbors. It literally sounded like a herd of elephant was staying upstairs from us.

My only big issue with this resort is the "concierge staff" which ate actually timeshare sales sharks. You have to talk to them to get your resort wristbands when you checking. It is a miserable experience and they do the full on high pressure sales pitch. They also run a credit check on you if you show any inkling of any interest in their tour. Needless to say, keep saying "no" and just get your wristbands and leave. And I wish Wyndham would have more respect for their guests than putting them through this, especially at check in.
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Date of stay: May 2021Trip type: Traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Tammie Mauter, General Manager at Club Wyndham Smoky Mountains
Responded 3 weeks ago
Thank you for the great review of our resort! I truly appreciate your feedback regarding your experience with the concierge associates. I will forward your feedback to our sales/marketing leadership. We are glad that you enjoyed your stay and hope you will visit us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Questions & answers about the rooms

Answer from Doug & Heidi B
Mar 2019 |
There is normally one bed and then a pullout couch which sleeps two. A one bedroom would be fine depending on the size of the kids.
1 vote
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Answer from posionone
Oct 2017 |
units are given out when you arrive. if you need to be on a lower level or accessible units call the resort and request this before you arrive.
1 vote
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jean p asked a question Sep 2017
Ava, Missouri1 contribution1 helpful vote
I would like to know what the cleaning fee is for a one bedroom suite?
Answer from Doug J
Sep 2017 |
Your timeshare room is like "your home" for the week. You should not expect a daily cleaning/housekeeping/turndown service like you would in a hotel. Your room should have a washer/dryer, and you are encouraged to use it to wash clothes, bedding and towels, like you would at home. You should also find a vacuum in the closet as well. You may, however be able to get more/fresh towels from the bins located by the stairs/elevators/vending machines outside the buildings.
1 vote
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