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All You Need to Know About the Pool
at Fairfield Inn & Suites Memphis I-240 & Perkins

Pool & Beach (4)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... and gave us keys. There was nothing else. Room was fine, pool "closed for the season" which was not really a problem. I...
... used the sink on the third floor, brown water came out. The pool area was in need of daily wipe downs, and the pool itself...
... It’s cramped, messy and no place your family wants to be. Pool is the size of a small hot tub! I recommend you avoid it at...
Featured pool amenities
Heated pool
Fence Around Pool

Reviews that mention pool

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caleb05 wrote a review Nov 2019
Texas141 contributions79 helpful votes
When we arrived the female front desk associate couldn't have been less welcoming. She appeared to hate her job and anyone that she had to deal with was an inconvenience. No smile, no greeting, no NOTHING. I game her my name for check-in and she checked us in and gave us keys. There was nothing else.
Room was fine, pool "closed for the season" which was not really a problem. I wrote the GM of the hotel an email several days later and informed them of our "welcome" at the front desk and the attitude of the clerk. The GM did not respond but instead referred my email to someone else to respond. That person emailed me saying they'd checked the video footage and were sorry the clerk didn't offer restaurant info and that she was sorry the pool being closed was an inconvenience. This person who emailed me NEVER addressed the unfriendly clerk, which was what I stressed in my email to the property's GM. After managing a hotel for over 17 years I felt it essential to let the property manager know what had occurred so that they could retrain that particular employee to be more welcoming, especially since she is the "face of the hotel" to arriving guests. Again, my concern was not addressed and the level of "welcome" (and lack thereof) could have EASILY been seen in the video feed that she looked at. So no need to contact the hotel management again...they don't care. In addition to the above, the breakfast area was dirty, not replenished, trash can overflowing, etc., and GUESS WHAT? The breakfast employee had a terrible attitude as well. No surprise really. Good customer service starts at the TOP. Obviously when the GM doesn't even personally respond to an email from a guest who took the time to write them to simply express there's a guest service issue that needs addressing, then the problem originates at the top. And until you fix that, then there's no hope for the rest of the staff.
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Date of stay: October 2019
Room Tip: Just stay away unless you don't mind rudeness.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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svh1979 wrote a review Aug 2019
Ottawa, Canada90 contributions17 helpful votes
The staff were really really good, so none of this is their fault, but the facility.... You can’t just give a facelift when the operations aren’t functioning! My first room had an overwhelmingly sweet odor that was clearly mildew. Tamika (patient and kind front desk clerk) moved me. The new room smelled better but I think it was largely cleaning products. The next day we came back from our outings and the sweet smell was there. I realized that the AC unit was leaking onto the carpet. I’m allergic to mould and mildew. So I was moved again. To a room with a malfunctioning thermostat. My final room still smelled slightly off. I had to purchase antihistamines for my stay.

The fire alarm went off after nine pm on our second night.

When I used the sink on the third floor, brown water came out.

The pool area was in need of daily wipe downs, and the pool itself required resurfacing. Rooms 104-110 are in the weight room corridor right across from the very loud and very busy breakfast room.

We ended up leaving two days early so I could breathe better.
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Date of stay: August 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Meander36436083569, General Manager at Fairfield Inn & Suites Memphis I-240 & Perkins
Responded 18 Sep 2019
Thank you for staying with us, I have shared your comments with the staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bflook wrote a review Jun 2018
Boonsboro, Maryland117 contributions15 helpful votes
The staff were kind. Beyond that this place is the worst ever. Stay away. It’s cramped, messy and no place your family wants to be. Pool is the size of a small hot tub! I recommend you avoid it at all costs, q would rate as 0 if possible!
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Date of stay: June 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Precious H, General Manager at Fairfield Inn & Suites Memphis I-240 & Perkins
Responded 17 Jun 2018
Thanks you for staying with us. We are sorry to hear about your experience. We are undergoing extensive renovations we hope you come back after renovations are complete to see our new property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mjn06033 wrote a review Aug 2017
Hartford, Connecticut85 contributions16 helpful votes
The property is currently undergoing a massive renovation. Even with this going on, the room was clean and quiet. The employees were extremely nice, in particular the woman running the breakfast was great. This was one of the few hotels where we stayed that offered gluten free bagels in the morning. It was a real treat. The only negative I have is that the pool did not appear to be very clean.
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Date of stay: August 2017Trip type: Traveled as a couple
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Precious H, General Manager at Fairfield Inn & Suites Memphis I-240 & Perkins
Responded 22 Nov 2017
Thank you for bearing with us as we renovate. We hope you return in March 2018 to see our upgrades.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Momalita wrote a review Aug 2017
Holly Springs, North Carolina224 contributions82 helpful votes
We spent two nights here. The staff could not be nicer and they were anxious to please. Our room was fine, but the hotel is very tired. There is paint peeling in spots and the smell of febreze permeates the halls. The breakfast was decent with several choices. We sat out by the pool- but did not swim. The hot tub was out of order. I probably would not stay here again.
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Date of stay: August 2017Trip type: Traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Responded 29 Aug 2017
Thank you for your feedback we are in the middle of upgrading the hotel we will be finished in March with the whole property. We hope you give us another chance to make it right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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