When we arrived the female front desk associate couldn't have been less welcoming. She appeared to hate her job and anyone that she had to deal with was an inconvenience. No smile, no greeting, no NOTHING. I game her my name for check-in and she checked us in and gave us keys. There was nothing else.
Room was fine, pool "closed for the season" which was not really a problem. I wrote the GM of the hotel an email several days later and informed them of our "welcome" at the front desk and the attitude of the clerk. The GM did not respond but instead referred my email to someone else to respond. That person emailed me saying they'd checked the video footage and were sorry the clerk didn't offer restaurant info and that she was sorry the pool being closed was an inconvenience. This person who emailed me NEVER addressed the unfriendly clerk, which was what I stressed in my email to the property's GM. After managing a hotel for over 17 years I felt it essential to let the property manager know what had occurred so that they could retrain that particular employee to be more welcoming, especially since she is the "face of the hotel" to arriving guests. Again, my concern was not addressed and the level of "welcome" (and lack thereof) could have EASILY been seen in the video feed that she looked at. So no need to contact the hotel management again...they don't care. In addition to the above, the breakfast area was dirty, not replenished, trash can overflowing, etc., and GUESS WHAT? The breakfast employee had a terrible attitude as well. No surprise really. Good customer service starts at the TOP. Obviously when the GM doesn't even personally respond to an email from a guest who took the time to write them to simply express there's a guest service issue that needs addressing, then the problem originates at the top. And until you fix that, then there's no hope for the rest of the staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.