Date of stay: July 2018Trip type: Traveled as a couple
When my boyfriend and I checked in, it was pretty late (1am or so). The woman at the desk was not pleasant when we checked in. She asked for both of our IDs, so my bf had to run outside to get his from the car. When he returned, she kept going on about how she has to ask, and she wouldn't bother with it. She then made a snarky remark about how my bf doesn't look like his last name (ethnicity) and how it's too difficult to pronounce (a Spanish last name, a simple one at that). We found that very off-putting, but since she was there alone and it was already almost 2am, we decided not to make a stink about it. Speaking of stink, the room smelled heavily of cigarettes. We slept pretty badly because of the smell and the AC continuously ran and we couldn't figure out how to work it. The next morning, we tried to call the front desk but our phone didn't work. This is a huge hazard! What if something had happened and we needed assistance? We ended up going to the front desk to check out and the desk attendant didn't even stand to greet us when we came in. I'm sorely disappointed in the property and will never return there or any other Motel 6 property.
I reached out to Hotels.com to see about getting any sort of resolution. The Hotels.com rep contacted the hotel with my complaints, who then said they wouldn't do anything. The night front desk rep made a seemingly racist remark about my boyfriend ("you're last name is too difficult") and nothing gets done? Heaven forbid they refund a measly $50. I should have spent the extra money to stay at a clean and hospitable Hampton Inn down the road.
This hotel is a tragedy and you should definitely avoid it.
Room Tip: don't stay here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from 6Team, Brand Experience Team at Motel 6 Knoxville North
Responded 9 Nov 2018
Dear Lizette, Thank you for sharing your feedback. We strive to provide a clean, comfortable room and are disappointed your stay was unsatisfactory due to the odor concern you describe. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. Please accept our apologies that your stay was less than satisfactory. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.