Date of stay: July 2020Trip type: Traveled on business
We were at this Holiday Inn Express for three days while in town for family business. It's rather new and very clean and up to date. Masks are required, although not everyone was wearing one. The normal breakfast bar is replaced with carry away bags of cold foods. We did not eat breakfast here so I have no insights on the quality. The gym and pool are open regular hours.
Our room was a mini suite with seating and a king bed. The bed was very comfortable and included four pillows. The seating was a sort of sofa with a back on the side (something like a Victorian fainting couch) with a small table on wheels. The sofa could be used for reading, personal device use, or reading (it had a large light overhead) and was positioned for watching TV.
The decor is a sort of Ikea style that's vaguely European and that uses a lot of bright colors. There was plenty of light and lots of electrical plugs. The desk had a good desk light and a sort of task chair. It seemed about as appropriate for work as any desk in any average hotel these days. My wife used the desk for work on her laptop for some time and thought it was a comfortable and useful tool.
The staff were extremely helpful and friendly and did a great job. This includes the front desk and housekeeping staff. In fact this is one of the few times when I have had a house keeping staff member initiate conversation with me.
There was a Keurig style coffee pot in the room, although K cups were limited and I would suggest taking a few along if you use them. There was also a microwave and a good refrigerator with a working freezer.
The towels were plentiful and unusually large and the room was spotless. Although there were a couple of paper cups I would suggest taking along a couple of additional cups if you use them.
The hotel is directly off 40 on the way to Fairfield Glade. It's across the street from a Hardees and next to a McDonalds. Other restaurant choices are available near by as well.
Room Tip: As always, upper floors are quieter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Joe Bolgiano, General Manager at Holiday Inn Express & Suites
Responded 5 Aug 2020
Hello BizDev, I want to thank you for your thorough review of your stay at our hotel. We always appreciate feedback from our guests and detailed comments like yours truly are appreciated. We do require masks on all of our employees in public spaces and just today we rolled out mandatory masks for all guests and employees in public spaces. This is a challenging time for so many and we do appreciate you staying with us and do hope that you will return and see us again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.