My fiance was sent to Chattanooga for his job and our newborn daughter and I came along. We were there about 9 days and...for the most part...enjoyed our stay. We got to the hotel fairly late the first night and just ended up sleeping on top of the comforter. The next night we went out for a late dinner after my fiance returned from work. By the time we got back to the hotel, changed and fed the baby and relaxed a bit...it was late and we went to crawl into bed. I noticed stains on both the top sheet and the fitted one. It APPEARED that they had not been changed from the previous guest...as it would be pretty unlikely to match up two clean stained sheets on the same bed! It was late and we just slept on top of the comforter again. Since it's an extended stay hotel...your full housekeeping service is only once a week. You can request 'light touch' service daily by calling the office by 9AM, however. I called the next morning and requested this...along with a fresh pair of sheets that I offered to change myself. When we returned to our room that evening, the housekeeper not only changed our trash and towels...but also the sheets and vacuumed/wiped down the counters. This was a pleasant surprise! The only other concern was the sometimes unavailable internet service. I noticed this happening mid-afternoon for two consecutive days. I did call the front desk to inform them. The man working was a little snide and asked why I hadn't called the previous day. He told me he'd call their service number to troubleshoot. After that, the internet worked just fine. Our room was just a studio [one queen sized bed plus pull-out sofa]. We had planned to put the baby on the pull-out until we actually pulled it out. The mattress was extremely thin and had 2 huge areas where there was once apparently stains. We could tell they'd been cleaned due to the bleach colored circles that remained. Regardless...we weren't comfortable letting our newborn sleep there, so she slept in the bed with us. The room has a 2-burner counter top and they provide a few dishes, silverware, a frying pan, a sauce pan and a toaster. There is a full sized refrigerator with ice maker and a dishwasher...which they provide dishwasher powder packets for. The flat screen TV had full cable-many channels. The decor could use a bit of an upgrade...but for the price...I won't complain too much. The complimentary breakfast was okay...not many options. They offered: make-your-own waffles, cereals, pastries, yogurts, fruit and coffee and juice. There is a laundry room, small work-out room and a computer and printer for guest use. They do not have a pool or hot tub...but you can use a gym [sorry...I forgot which one as I didn't take advantage of it] complimentary for being a guest there. They also approved a little later check out for us as my fiance was still working the day we left. There are several restaurants, grocery stores and also Hamiliton Place mall in the immediate area, as well. Randy [the manager] was fantastic! He was always friendly and helpful...a great addition to the team. Overall...a pretty good stay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.