Date of stay: March 2020Trip type: Traveled on business
In terms of the hotel itself, it's a typical Home2 Suites and you will the get the solid experience you expect. The best part of this hotel is the staff! They are incredibly friendly, genuinely care about you and went above & beyond multiple times! My flight arrived very early in the morning into Charlotte - they were able to get me into my room in just minutes and well ahead of the 3pm check-in time so that I could get some sleep. When extra towels were needed, they brought them up in just a few minutes. From the front desk staff to the cleaning staff, everyone brought the same level of friendliness and fantastic customer service the entire 4 days of my stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Sherpa29539411484, Front Office Manager at Home2 Suites By Hilton Rock Hill
Responded 17 Mar 2020
I want to take the time to say Thank you for your feedback. So glad to hear you felt at home and free to be you here at our Home2 suites by Hilton in the Beautiful Rock Hill SC! Can't wait to welcome you back again see you soon....
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.