Due to our mistreatment, dissatisfaction and the unnecessary stress we had to endure during our stay and in our attempts to contact the general manager and hotel owner, I am asking for a full refund from the company of the $75 for the night plus a dubious and unauthorized $50 dollar fee for a total of $125.
My girlfriend and I checked-in at the Sleep Inn Ashley Phosphate in North Charleston, SC on July 24th. Upon arrival, the front desk clerk was leaning on the counter looking down at her phone on a personal phone call. When finally acknowledged, she seemed bothered at our presence for interrupting her personal phone call. In our room the bathroom smelled horribly of smoke. We attempted to leave the bathroom fan on to help the problem but it only made it worse. The next morning, at 10 a.m., the housekeeper knocked and had an attitude from the moment she woke us up. She proceeded tell us to “get out” at intervals up to our check out time. When we informed her of our front desk approved late checkout, the housekeeper rudely answered, “Who told you that??” and “No you don’t!” Insisting she did not believe us and that we were lying, the housekeeper yelled through the door that she was going to call security and the police. My girlfriend was very nervous at this point and began having anxiety over the whole situation. For the next five minutes, the housekeeper continued to harass and threaten us through the door. We were polite during this entire interaction but she continued to have an unnecessary and unwelcoming attitude. We were appalled at this treatment coming from the housekeeper.
We felt stressed and a burden to the staff the entire time. We were rudely woken up, disrespected and threatened by the housekeeper. For breakfast we were given moldy Jimmy Dean breakfast sandwiches. To top this experience off, we were charged an unauthorized $50 without our knowledge or consent. For two weeks I called and left voicemails for the general manager, Raven-Symone Tilghman. After not returning my calls and avoiding my contact attempts, Raven-Symone happened to answer the front desk phone. She was not helpful and did not care about our experience and how we were treated by the employees. Raven-Symone said she would refund us but as of today August 17, 2020, more than two weeks later, I have yet to receive the money back. When I asked for the hotel owner’s contact information Raven stated she did not want to give us that information. Avoid staying at this property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Raven-Symone' Tilghman, General Manager at Sleep Inn North Charleston Ashley Phosphate
Responded 20 Aug 2020
AndyS19979, thank you for addressing your thoughts and concerns. You and I did discuss your stay and we at the Sleep Inn Charleston North pride ourselves on making sure you have a peaceful slumber. When asking for a late checkout, our staff notates all requests so that all parties are well aware. As I stated to you during our phone call, we had no notes on your request & apologized for the inconvenience you experienced, but would graciously refund the late checkout fee as well as reward you with Choice Privilege Points, which you accepted. The refund was processed as well as the rewards, but if you have still not received those funds, you may need to contact your financial institution for further information. Be well & safe travels :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.