This is a difficult review because I normally like the Drury brand. This is an older hotel with a lot of issues. With that said, there were some good things like the location, and the staff. Management is aware of the problems, and trying to correct. Evidently the pool area has been redone, and they are planning room renovations. I do wonder why hotels that need renovations would not have started them during the Pandemic when there were no guests. The Trades seemed to be extremely busy. I’m going to give it an average rating because they are not overpriced, and are trying to correct their problems.
Where do I start.
This place was insanely expensive and it looked like some cheap ass budget motel. The room did NOT look like what I expected. It was too small for someone to use a mobility device like a walker or wheelchair.
There were two chairs in the room that were complete trash for someone to actually sit in, especially in a room for people with disabilities. Our only option was to sit on the bed or sit damn near on the floor in the office chair or small lounge chair.
The AC was total garbage. Kept cutting on and off and either freezing us or overheating us and I couldn't get it to stop.
Which brings me to the beds. There was a sheet and a horribly thin layer of what I can only guess was supposed to be a blanket of some sort. NO blankets, NO covers, nothing to keep us from freezing while the AC jerked us around. Thankfully I had a sweatshirt in the car for my fraile old mother to put on to sleep in or she would have probably froze to death.
There was zero water pressure and the water was cold and so it forced us to take cold showers because it took 20 minutes just for the water to get slightly warm. Of course it took nearly an hour for two people to shower to get the soap off with the low-pressure cold water.
The pool was directly across the hall so we spent the night breathing in harmful insanely strong chlorine chemicals and getting sick and lightheaded from it. Yes, I wanted a room that was close to the entrance so that we didn't have to walk far, but the placement of the pool and rooms is just poor design by the developer. What the hell were they even thinking??
Apparently, this hotel cares nothing about Covid because the pool and hot tub were packed with screaming rude bastard ass kids and adults all the way past midnight running and shrieking in front of the door and in the pool.
I can't believe I paid as much money as I did for this trashhole. I would have been better off staying at an actual janky ass motel than this dump for 1/3rd the price I paid here. It was hands-down the worst experience I've ever had at a "Hotel" in my life. I will never return and I will tell anyone that asks me not to waste their money. I am a top reviewer for many areas of social media and I will be sure to share my experience with others like me that need disability accommodations.
Let start with the positives...
Coming from a hospitality background I’ll be staying in Drury’s for the next six weeks for training. This hotel’s staff was by far one of the most courteous I have ever experienced. If not for the smiles, polite conversation, and genuine attitudes this hotel would not have gotten any stars! Kudos to the staff!
Now for the negatives...
The pool was disgusting and constantly full of children. If you wanted to use the pool you needed to go to the front desk and ask for them to take you on a 300 mile journey to the opposite side of the hotel to let you into the pool area?! But as soon as I saw the water I decided I was better off not taking my chances. However every time I passed the pool there were 25 kids and 1 adult in the water. No wonder the color was so grim...
Then there was the room. The sheets and tub had several hairs from an area of the body that shall we say is usually covered by an undergarment. The windows, doorknobs and mirrors were covered in fingerprints and the tub had a yellowish tint that was obviously a soap scum that hadn’t been cleaned in some time.
I did not partake in the evening reception however after just one morning at the complimentary breakfast I was given a soupy bowl of very obviously reheated oatmeal from the prior day and a stale biscuit with bland pepper gravy. The coffee left little to be desired as well. The next morning I stopped at McDonalds instead.
The best thing this hotel has going for it is the staff. Management needs a reorganization as I was probably one of five cars in the parking lot during my entire weeks stay. Downtown Columbus location is much better suited for your needs.
I walked into this hotel for a one-night stay after the first hotel turned out to be awful. I had my dog with me, which usually means that you get the "not so great" room. That was not the case here. The room was super clean and comfortable. There is an indoor pool so the lobby smells a bit like chlorine, but it wasn't too bad. The staff was great. The location was safe (so I felt comfortable walking my dog at night). I would definitely stay here again. It was very quiet. I didn't hear anyone in the room above me, which is unusual.
We recently stayed on our way to somewhere else. The room is not fancy, but was comfortable and clean. Pets are allowed. The pool was open with limited capacity. Every staff member I contacted with friendly and smiling through their mask. Rickie offered great options for dessert and was very nice to my family. At breakfast, Billie was as nice and accommodating as could be. Great job!