I reserved this room through Choice and when I arrived, the front desk person was very rude. He told me there were no pets even though the website and giant sign behind him said pets allowed. He looked like I was bothering him by trying to check in. We drove 6 hours to be greeted by this person. I work in hotels and understand late at night you may not be as energetic as during the day but he was horrible. We got two rooms, checked in and immediatly checked back out. Roaches on the wall, Paint peeling, beds hard as wood, AC not working, bathroom light not working. The area is sketchy too so we decided to go elsewhere. We were told we were being charged for both nights for both rooms even though the reason we were checking out was due to the condition of the hotel. Luckily we found a hotel close by that was much better. When we called the next day to follow up on the refund, the front desk person hung up on us saying to call that afternoon. We drove back immediately and spoke with who I assume is the general manager, He was helpful but his agent who hung up wouldn't even acknowledge us. Another guest was checking out early as well because she said there were bugs in the shower. This is literally the worst hotel I have ever stayed in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.