If this was, as it claimed, America’s Best, I fear to think what America’s Worst is like. We were only passing through for one night en route to the south from DC so just needed a bed for the night. The bed was the best part. The rest of the place was terrible for the price charged. The room was scruffy, the towels were small and thin and the breakfast was very basic. The pool was devoid of any liquid substances. It needs pulling down and rebuilding.
The experience at this hotel was disgraceful. The facility had experienced damage from a recent hurricane, but this was not advertised whatsoever on this listing when we booked our room. Only 25 of the rooms were actually available.
The hotel was advertised as having a pool and a gym; the pool was closed when we arrived and the gym was being used to store televisions! During our stay, we left for breakfast and when we came back, the hotel was under completely new ownership. The parent company (Red Lion Corp) was completely disrespectful to the new owners as well as all of the guests who had already paid for their reservations. The electricity and gas were cut off for the new owners, and the dumpsters were taken away by Red Lion without their knowledge. The new owners were very kind and honored all of the reservations that were already made, even though they are unable to receive any of the payments from Red Lion.
We also needed to end our vacation two days early to return home and were not able to receive a refund because our money was given to the original owners. The entire experience was nothing but headaches and ruined our vacation.
If you are going to advertise 'dog' rooms, please take out the carpet and put in linoleum as it's easier to clean rather than have a stinky carpet like we had in our room. Plus there was still animal hair in the carpeting that really bothered our dog. Room was very small for 4 people and suitcases. Microwave and refrigerator worked well. Grab and go breakfast, no hot items.
My first attempt to check in, I was denied because the computer system was down. I had to leave and come back hours later, where it was then done manually.
Very basic, no soap or shampoo. Basic room which is outdated and the beds are not comfortable. The property is not well kept, and it shows. The smell of smoke as others have mentioned is very heavy, and I noticed that many construction workers in the area have been residing in the hotel, and almost all smoke. They tried to hit on me several times and it was gross. You get what you pay for here.
If I could award 0 stars, I would. We were well aware that this room would be basic at best and were not expecting a lot. However, upon arrival, the room had an awful smell of cigarette smoke. When moving around the room, there was a smell of urine. I checked the bathroom and the smell was not from there. It dawned on my that the smell was coming from the carpet. It is perfectly clear that a previous resident had urinated on the carpet and had smoked in the room. From the stench alone we had decided to cut our four day stay to one day and booked into another hotel for the rest of the days. During the nights stay, we realised bugs in the bed and cigarettes burns on the bedding. Furthermore, the dead lock on the door was faulty (to lock the door, you had to slam it and pull the door closed while locking). Not only did we feel unsafe, we felt dirty. When mentioning these issues to the receptionist, she did not appear shocked or concerned about our stay. This room was prepaid and we will be pursuing a refund via Expedia. There are plenty of other hotel options at a higher price but I would recommend that over this hotel 100%.