Stayed in unit 58 again, the apartment was nice and clean, very relaxing, didn’t use the pool, was a little cool for that. But I will say the owners of these unit would be paying a cleaning fee, when I walked onto the balcony you could feel the grit from the road dust, it doesn’t take long to run a quick broom over it and wipe the table over, the cleaners will empty the ash tray left on table but don’t bother with floor.
Came during the Commonwealth Games the Main Street was closed off but we were not told about this prior. When we tried to drive to the hotel traffic controllers stopped us because we didn’t have a pass, we called the hotel and her advice was “park on the street behind” which is paid parking! She said there is nothing more she could do and hung up. We then went to the traffic controller ourselves who said someone is coming to give us a pass, we waited an hour in the sun for this person and multiple other Rays Resorts residents waited as well. The controller told us the hotel should already have these passes and have given us these beforehand - unbelievable. Then on our way out we went to the reception to pay the rest of the rent when the lady told us the money had already been taken out!- which we were not told would happen and did not appreciate. Then we told the lady about the incident with the parking to make sure it doesn’t happen to anyone else and make sure they’re aware of it and the lady became extremely rude and aggressive she said “I do not have to explain anything to you” “if you aren’t happy you can leave” - that was her advice!! Not even wanting to help us - don’t worry we aren’t coming back again! And when we asked for her name she said “I don’t need to talk to you, I don’t even need to look at you.” How rude! This lady doesn’t know the first thing about hospitality or customer service - definitely DO NOT RECOMMEND!
It’s disappointing because the apartment was nice and the pool and spa were relaxing but not good enough to excuse the lack of customer service.
We booked and paid for this accommodation through Agoda prior to our trip. Upon arrival at Rays we were told we would have to pay the fee again although we had already paid, and were able to prove this with our bank statement. We were told that our bank statement showing money leaving our account and going into theirs didn't prove anything. They also hiked up the price resulting in a fee that was 3 times what we had already paid.
We were politely and respectfully trying to sort out the issue but the girl at the desk was extremely rude and hostile and ended up making one of our party cry. Fortunately Agoda sorted out the issue for us after we rang them to get some assistance.
Otherwise the bed was hard and the room was filthy. We love camping so dirt isn't usually an issue for us but it looked like someone had been slinging mud on the bathroom walls.
On the plus side the pool and spa are lovely and the view wasn't bad.
It's basic but the only reason we would never stay here again or recommend anyone else doing so was the completely uncalled for disgusting manner in which we were treated.
Friendly staff and a cheap stay. Room is OK but needs renovating to bring it up to modern standards. Everything was clean. It has a wall shaker for an arcon which was noisy. Car park was free and easy to get in and out of.
A basic hotel for a short trip or to save money. A good view of the spit. Good is you are swimming at the Southport Pool.
Wish i had longer to stay there though. Great view of the fireworks display on new years eve. Any problems and the front desk or after hours sorted it out. Fantastic pool/bbq area. The apartment had a great view of the water and was situated just above the entrance. It was furnished nicely and was comfortable