Thank you for taking the time to write about your stay with us. May I mention that I provided red wine free of charge at your request, at a much larger cost than a bottle of Bubbly and complimentary platter for your Anniversary, petals and chocolates on your bed. That's not the actions of a place that doesn't care or wants to ruin your holiday. Now, let me clear this up, and more importantly, get this IN CONTEXT. After 4-5 days of not leaving your Chalet (and us not ever disturbing you, because we just don’t), you left early in the morning. You didn’t return that evening at all, or that night, and had still not returned by 11ish the next morning. This is not just a few hours, as implied in the review, it is well over 24 hours. Our duty of care to you is to make sure you are alright. I went up the Chalet concerned, to find it vacated, all your possessions gone and the Chalet left unlocked, keys inside. This would leave me to assume, quite reasonably, you had departed early. Had you had personal property in the Chalet, or it was locked, I would have got worried and tried to call you. I certainly would not enter if your possessions were there. I certainly have the right to enter if you have packed up of your own accord and seemingly departed. That seems pretty final to me. I did wonder why you left early and I intended on sending an email later that day to see what happened. I was also disturbed that the Chalet had been left unlocked and it’s contents unattended for over 24 hours. AT NO TIME, did I "go through" anything. The Chalet was vacant of your possessions so I have no idea what you believe I supposedly “went through”. That is an assumption based on absolutely nothing and is completely untrue. To all purposes, why would we have had reason to think that you had NOT departed? At this point, our only option is to take back possession of our building, especially as it was left unsecured. This is our right as owners of the property. I filled the Hot Tub (which had been left very empty of water)and then lay down on the couch as I had a headache and felt nauseous. Had I not had a headache, I would have been cleaning the Chalet instead when you returned. When you returned not long after this, you said you had been receiving medical help and had only come back to “see if you left anything behind”. I explained straight away I was concerned and came up to see if everything was OK, found the Chalet vacated, started work and then lay down as I felt unwell. I apologised profusely, enquired after your health (which you didn’t answer) and left immediately. You then departed, as noted in my diary, very shortly after at noon. You had no intention on staying on when you arrived back regardless of whether I was there or not. That decision had been made by yourselves before you even arrived back. Any accommodation establishment would get concerned if guests seemingly disappear. To find the place vacated, and no contact from guests, would only suggest they had gone, especially if they left the keys. A bit of communication was all it would have taken for us to know what was going on, and to keep our Chalet secure from theft. We expect our guests to let us know about anything that arises that affects us, our guests themselves, or our Chalets. In the past, they always have. It’s all about duty of care, and it goes both ways. I thank you for taking the time to write your opinion, and wish you all the best for the future.