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All You Need to Know About the Rooms
at Holiday Inn Express Hotel & Suites West Point

Room/Suite (32)
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Guests1 room, 2 adults, 0 children
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US$168
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Room review highlights
... shower was uncomfortably HOT even on the lowest setting. The room was humid and smelled damp. On the plus side, my room was...
... shower was wonderful but the toliet could use updating. Our room was large and very well equiped. Coffee, fridge, microwave. ...
Stayed here on a Friday night. 2 queen bed room. WI-FI worked fine for us. Shower had HOT water and great water pressure. Little...

Reviews that mention rooms

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Kristi P wrote a review Sep 2019
Hoboken, New Jersey140 contributions2 helpful votes
+1
I’ve stayed here twice. It’s definitely over priced but their aren’t many options in the area. I agree with the other reviews. The WiFi barely works. The water in the shower was uncomfortably HOT even on the lowest setting. The room was humid and smelled damp. On the plus side, my room was large. The staff was friendly. It’s nice to have a free breakfast especially since food options in the immediate area are limited. (We did walk across the parking lot to the BBQ joint for dinner one evening and it was great). There’s a frig and microwave which are also nice to have. Overall it’s an average budget hotel that costs more than a budget hotel should cost.
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Date of stay: September 2019Trip type: Traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point
Responded 16 Dec 2019
Hi kphill157, Thank you for your recent review on your stay with us. I am pleased to hear that you find the space of your room suitable, having a fridge and a microwave in your room to be convenient and the breakfast selection to your liking. Thank you also for commending our staff. I am however disappointed to hear that you had trouble with our WiFi connection and that the temperature of the shower was uncomfortable. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel experience in the future. Once again, thank you for staying with us and hope you visit us again. Kind Regards, Dhang R Case Manager IHGService
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karen C wrote a review Jul 2019
81 contributions36 helpful votes
Stayed here to visit West Point - i';s a very convenient location. The shower was wonderful but the toliet could use updating. Our room was large and very well equiped. Coffee, fridge, microwave. There is an indoor pool and a sauna. Didn't use them but they are there if you want. Breakfast was very nice. Bagels, pancakes, eggs. I would have liked bacon - but there was two types of sausage. The bed was a bit soft but it was comfy.
Everything was very clean and i'd stay there again.
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Date of stay: July 2019Trip type: Traveled with friends
Room Tip: We got the king size - it was big
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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paintmama wrote a review Jul 2019
Athens, Tennessee102 contributions29 helpful votes
Stayed here on a Friday night. 2 queen bed room. WI-FI worked fine for us. Shower had HOT water and great water pressure. Little things need to be fixed if they are going to charge $229. I realize they are the only indoor corridor motel close to West Point besides the Thayer. Online the Thayer was advertising the exact same rate. Have stayed at the Thayer three times before and it is much more upscale. If the rate wasn’t so high, I would stay here again.
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point
Responded 8 Sep 2019
Hi paintmama, I appreciate you taking the time to share your experience with us and choosing our hotel. I am happy to read you appreciate the reliable WIFI service and enjoyed our the shower. We are all about giving great service to our guests and are committed to ease in every way. I'm sorry there were a couple of issues you encountered that tarnished your stay. I recognize how disappointing you must have felt towards the hotel rate and room upkeep. Know that I have forwarded your comments to the head of the maintenance department for checking. Review on pricing strategy will be considered. Again, thank you for your feedback as we value your stay. We would certainly be happy to work with you again on your next visit and provide you what true accommodation means. Best, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DAR1660 wrote a review May 2019
New York66 contributions40 helpful votes
I have stayed at Holiday Inns before. The room was clean, which is always a primary concern. The room was not "beat up" but the decor did look a bit " old". The room however was spacious, had a desk and occasional chair, a large console with a big screen TV, as well as a mini fridge and a microwave.So, from an amenities point of view, it had much of what an average person would need. The bathroom was clean, but it has an odd shower system which required the hotel to have a small card explaining how to turn on the shower ( pull down the "ring" under the tub spout; a system I have never seen before.) As I had not immediately seen the card, I spent several frustrating minutes trying to figure this out. The bed was clean and comfortable, of middle firmness and had many pillows ( I think four). Off the lobby was a large pool, which we did not use owing to our schedule. Breakfast was the generic free breakfast offered by many hotels: scrambled eggs, pre-made omelets,, yogurt, cinnabons, muffins, coffee, tea, oatmeal, cereal, juice. Adequate. The fruit however only consisted of whole apples and oranges, an unappealing offering where cut fruit might have been more welcome. The staff we met were pleasant and answered any questions. The hotel is conveniently located if you are headed to West Point, which is not very far away. The parking lot appeared to have sufficient space. Convenient was the fact that a gas station was located immediately next to the hotel.
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Date of stay: May 2019Trip type: Traveled with friends
Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point
Responded 29 Jul 2019
Hi DAR1660, Thank you for stopping by at our Holiday Inn Express & Suites West Point-Fort Montgomery. I'm glad you find our location convenient for your travel. Your comfort is important to us, and I'm happy that our rooms perfectly suited your needs. Although you've found our bathroom clean, I'm sorry that there was confusion about how the shower works. I can imagine how inconvenient it might have been to get the water flowing. I also read that the fruit options could've better cut and the hotel could use a good upgrade. Don't worry, I passed this on to our management and we'll consider this for the next renovation plans. Still, It pleasant to hear you've found our amenities sufficient, pool big enough, breakfast ample and our staff friendly. Give us another visit soon. I'm sure it will be better. Many thanks, Rein D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northeast Mom, CT wrote a review Apr 2019
Connecticut116 contributions38 helpful votes
This hotel is at most a ten-minute drive to West Point, which is why we came to the area. We stayed one night and it was fine. The breakfast was better than expected, with hot choices like scrambled eggs, sausages, a machine to make pancakes (which my son loved) and an egg white omelet. The room was fine and was clean. Its immediate environs are not exciting but it was perfectly fine for an overnight stay. My son enjoyed the heated indoor pool. The Wi-Fi did not work for us, but upon checkout, the manager and an employee were chagrined that I didn't call to tell them about it, saying they would have helped us get online, so I can't fault the hotel for that.
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Date of stay: April 2019Trip type: Traveled with family
Room Tip: We were on the first floor and had no problems with noise or anything else.
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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