Most staff members are friendly and the place has very good accommodation but is way too noisy! You're lucky if you can relax by the pool without shouting kids and their parents letting them do so. They're also your early alarm in the morning. Also; if people in the room next to yours talk a bit loud you will hear it in yours so earplugs are a must. This was my second stay in the hotel, I thought I was just a bit unlucky the first time and the very good price/accommodation in mind I wanted to give it another try.
Most staff are friendly and will kindly greet you but the reception desk responsible (at least she gave me the impression that she's the desk responsible) isn't friendly at all. Not good because this person/that moment is the first line of encounter between staff and costumer. As I said this was my second stay; on both occasions it was she who registered me and on on both occasions it was clear that either she wanted to be somewhere else or she, at the very least, wanted me to be somewhere else.
Also one of the girls at the bar isn't friendly at all; I immediately recognized her from my first stay when ordering a beer and the expression on her face made it clear that either she wanted to be somewhere else or she, at the very least, wanted me to be somewhere else. I decided not to make a thing out of it but instead I wouldn't leave her a tip (which didn't help in getting a smile out of her).
It depends on what a costumer wants, but I would not recommend this hotel.
The facade and ambiance of the hotel looks nice and most of he staff are pleasant. The hotel looks new but the management fail to keep the cleanliness and comfort features of the hotel. The room where I stayed is dusty, presence of crawling ants on the wall and the ceiling has molds formation. I reported the problem the next morning at the reception but in the end I felt that I was blamed for not reporting it immediately to the staff on the night that we arrived. In the first place, the room should be cleaned and checked by the staff before they issued the room key. With regards to the ants problem, the staff wants to spray insecticide instead of offering another room. The shower top needs to be replaced and the drain is clogged ( water will be drained out in 20 minutes).
The swimming pool and the view of the place is relaxing, unfortunately, the pool water is not clear and ants are crawling in the vicinity. I did not enjoy the beach area because it's full of garbage on the sea and on the shore. Presence of stray dogs in the area and dog's poof are being washed away by the sea water. I think the long stretch of the beach area along subic is infested with garbage. I hope all the hotel and beach owners together with the government will do a clean up drive before its too late.
Pool is small but nice. Bringing outside food is not allowed.They have a resto that offers good food with generous serving though price is a bit high. Had a problem with the room aircon but we were transferred to another room . Water pressure in the shower room is weak. Beach is swimmable but during low tide, there were trashes along the shoreline. In general, we enjoyed the vacation. Parking is very limited.
I stayed three nights in this hotel.
The hotel is new. The rooms are nice and clean. Great aircon. Great shower. Nice pool overseeing the beach.
I found the queen size bed bouncy and not firm. This could only be due to using cheap mattresses instead of quality mattresses.
The breakfast served is limited in both variety and size. Perhaps the owner of this hotel should look at introducing a buffet style breakfast. Coffee and tea with breakfast should be unlimited.
With minor improvements as suggested should make this hotel stand out from the rest in subic.
We booked overnight from May 31-June 1,2019
1. Booked a Executive suite and they transferred us to a delux and superior room because there is a "Problem" with the room. Later we noticed that other customers are using the room
2. No internet connection until 2hrs before checkout
3. BIG Cockroach inside our room
4. A lot of mosquitoes inside our room. (was able to kill 5)
5. Bedsheet and comforter has stains (Obviously, not changed after the first customers before us)
6. Leak in the Bathroom
7. Wires falling behind the bathroom mirror
8. Stains everywhere inside the bathroom (You should wear slippers when taking a bath)
9. Dirty swimming pool
10. The night guard is not polite and they do not respect first come first serve in the parking lot (I believe its MONEY who talks in this resort)
11. No water for sale inside the hotel
12. Lobby's aircon is not working
13. Rooms aircon cannot make the room cold
WE WILL NEVER COME BACK HERE! Even my 7 years old son noticed how bad the rooms and services are! Do not be fooled with the pictures online.