Date of stay: October 2012Trip type: Traveled on business
Stayed there for 3 nights on business in the Lagoon "Suites" (about $100/night). Check-in and check-out process tediously long, especially the check out (front desk staff took about 15-20 minutes to add up various room service charges with Slow Lori-like movements).
Room quality was equivalent to a $50 room in Phuket (much reminiscent of the CN Hotel Patong, - shoddy workmanship especially for a newer wing, loud a/c, dark dungeon-like moldy bathroom with water pressure comparable to the blood pressure of a crocodile, an ant colony that kept me company thorught my 3 days and basic lack of functioning amenities.
Food - mediocre at best. Expect a wait of about an hour for your order to arrive at the room (30 minutes slightly faster if sitting in the restaurant, steaks are low quality and done-ness instructions ignored. Salads are ok, as are the pastas.
Staff attitude - overall nice and helpful with no unecessary tip-sucking actions/services
The pool was probably the only real outstanding feature of this hotel, clean and quite large with a good design. The blue night time lighting of the compound is also very serene.
Overall, an ok hotel for the usual sex tourist type that frequents this town and has some more money to spend on accomodations that will seperate him from the rest of the budget punters but not a good hotel for family or "respectable" business persons.
In my opinion they should really do a better job of transparency - it is obvious they only want sex tourists to stay there so they should not try to disguise themselves as a "resort"
Room Tip: Garden rooms are filthy and old, avoid. I asked to be moved after an hour.
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