Room AC is good, bed and pillows not too comfy, Water faucet is too noisy when opened. Hallways smells cigarette, incomplete toiletries. Limited parking. Pool is open 24/7 which is good, jacuzzi has no shade goodluck during the midday sun. Food is bit expensive, a must try for the buffalo wings. I dont like the checkin time which is 4pm, in contrast with the usual 2pm, its too late. Wifi is too slow. Fridge is obsolete. Their ads from agoda include a free bed for children, which did not materialized.
the manager lied and was caught out lying to my face and told me that my rate online was not accepted by the hotel, I was told that by Walid the manager that I must pay extra for my wife and two children after booking a room for two adults and two children
We stayed in May 2021.
It was a nice room, clean hotel and pool. Services were a bit down because of the pandemic back then but still had nice meals.
Not a whole lot to do at the hotel so would recommend for a short stay.
1.) Hotel Room - it is OKAY. the showers are starting to be full of calcium deposits now, and need to be replaced.
TV needs to be replaced with a new tv sets, WIFI is serviceable, but the access points and routers need to be updated with new, faster, and reliable ones.
2.) Staff - Staffs are quite friendly and they make do with what the management has given them.
3.) Food is not bad. not the best.
4.) Speaking of Food, they have a NO OUTSIDE FOOD policy. which means you cannot even bring liquor inside your room. even 5 star hotels dont have this crazy policy. I know they are trying to survive the pandemic, but keeping your guests feel unwelcomed is not one way of surviving.
5.) Parking. They have parking for about 10 cars outside their building, and more parking are available at the adjacent lot. the problem is the adjacent lot can feel not secure at night time. feels like it is so easy for people break your windows.
I hate to give a bad review during this pandemic especially since the livelihood of so many people are at stake here.. but.. i really hope the hotel fixes its attitude with regards to food. there is a way to stay profitable in terms of food and still allow people to bring food into the hotel.
I also hate how the review has become about the hotel policy instead of things like location and service.
location, btw, is not bad. you do need to ride a trishaw to get to the walking street/ downtown.
PRIVACY - They will check your stuff one by one before entering the building, completely embarrassing and long process.
NO OUTSIDE FOOD POLICY - Before booking there are no notice, posts or rules about this. But after booking and paid, they will send an email about this and upon entering the hotel they will not allow you to bring even JUICE or CUP NOODLES. The staff cannot even give proper explanation as to why they are implementing this. They keep telling us to buy from their Bar and Coffee Shop instead. I checked-in at 11pm from a tiring trip, their restaurant is already closed, I cannot even eat my cup noodles and I have to go outside to eat. What is the point of doing as staycation with that fcked up policy?
ROOM FACILITIES - Almost nothing, no complimentary coffees, no toiletries, nothing. The bath water is just warm, not hot.
The bathroom will flood as the flooring is not properly elevated, the water does not go down the drain.
The hairdryer is broken.
The floor is dirty and the bed doesn’t even have comforter or duvet. The bed is noisy!! Every move will wake you up.
The wifi is almost non-existent.
PS: If you want to survive this pandemic, whatever you’re doing to save money will not help you. You will lose more customers like this, word of mouth and honest reviews like this will prevail your bad service, hotel policies and facilities.