Stayed here with my girl for our monthsary, the room we were given wasn’t that bad. It was clean and it even had a separate bath tub which was nice. When we arrived, we were given a parking space in front of the hotel, the weather wasn’t that great so we felt lucky that our pick up truck was just right in front. The next day, a phone call from the front desk woke us up around 6am to inform us that they will be turning off the generator to let it rest for a while because it turns out that there was a blackout due to the typhoon. It was no big deal for us since it wasn’t that hot and the room was cozy, when I grabbed my bag to get some stuff I saw that there was water leakage from the window and some of our bags including our important documents were soaked but we didn’t make a fuss about it at the reception because we’re not the type to complain. Now this is what triggered us, when we went out to get breakfast we saw shattered glass in front of the hotel near our truck but we didn’t notice that our hood and windshield got damaged because it was wet, we only saw it when I cleaned the truck and there were shattered glasses on it’s rain gutter and that’s when it dawned to us that it was because of what happened at the hotel. We tried to liaise with the hotel’s GM but unfortunately they were denying that it was from their hotel even though you could still see the glass debris right in front of their hotel and they insisted that they weren’t liable despite the fact that we were parked in their property. Not impressed with how they handled our concerns but anyways, we won’t be coming back.
The hotel suffers from lack of maintenance - the wear and tear is extensive.
PHP 10k for the Jr. Suite is not worth it.
The staff at Upper Deck (rooftop) were more occupied chatting together, and forgot the guests at the pool area.
The staff at the Reseption were very friendly, polite and professional.
I've stayed at this hotel a few times before, every visit there's an issue with the elevators, i was staying on 2nd floor where the elevators don't stop, so the stairs are the only option, i can't believe even after a few years the owners of this nice comfortable hotel doesn't fix the problem, obviously they don't care about the problem or just don't want to spend the money. The room i had was great, very comfortable bed, the room smelt of smoke so i requested the housekeeping to spray the room a few times, after 1 day it was OK, did have an issue with electricity turning on & off a few times but eventually it was fixed. I really like the location & quality of this hotel, im doubtful the owners have any intention of fixing the unreliable elevators so take that into account if you intend to stay there
The location was perfect the room service was very good and the staff was so friendly and customer aware. Location was great lots to do and see in the area. The roof top pool and bar also were really nice and well maintained. The staff went over the edge helping me with a luggage issue that was not their fault but assisted immediately with a solution. Felt very comfortable and every time enter and exit always met with a very pleasent hello and have a good day from front desk really a good find.
I stayed here for 10 nights in July 2019. I found the amenities in the room to be sufficient (safe, bathtub, shower,) and the large bed was very comfortable. I got quite a good deal in TripAdvisor so the price was significantly less than I have seen advertised; if asked to pay the high price, I would certainly have advised to stay elsewhere (i.e. Queens or ABC where I have stayed before). The staff were friendly enough and polite/helpful. Please note - I was asked to pay a deposit of 1000 pesos per night upon arrival for the room, which came as a surprise. I didn't have any pesos yet at that time and they wouldn't accept a deposit on credit card and they agreed to waive it. Upon checkout I also noticed that the window for the room was not particularly secure, which is a worry as it was on a very high floor. I did notice a significant amount of dust in the room when I opened the wardrobe floors, on the light fittings in the room and bathroom and in corners of the room on the carpet there was a lot of dust so it was clear the room had not been cleaned well recently. So, though the bed linen was changed when requested on days, I don't think the room had been given a thorough clean either before or during my stay. The bathtub was also filthy in the bottom and in the end I never used it. The hotel arranged a transfer from NAIA for me which went very smoothly; however, please be aware that the hotel charges 3100 pesos for this service. Other hotels or transfer companies can get you a better price. I have to say, the room was relatively quiet for Angeles; it is set just back of Walking street, so a great location to get to bars and restaurants in the area, but set back enough to be quiet considering all that goes on around. Otherwise, no problems with the stay here I would just have expected a little more - and the room to be a bit cleaner - for the price and even more so had I not got a good discounted price.