Eve at the front desk was awesome. We had some unique circumstances that she dealt with like a champion!!! They have a nice little pool that was clean and not busy. Breakfast was nice, with waffles, eggs, yogurt, cereal, oatmeal, toast, coffee, tea, juice, etc.
Hotel was clean, rooms were great - very comfortable and large. Location was perfect near a shopping mall and several restaurants. Check in was easy and pleasant. This hotel had all the makings for a great stay.
But, when we got to our room it was over 80 degrees in there and we could not get the AC to work. Our front desk lady came up and got it working but she set it on 50 degrees and room was freezing when we got back from supper.
No hot tub in pool area and the pool was freezing cold as well.
They were overwhelmed at breakfast - running out of just about everything. Had to wait several minutes for each item so it took over an hour to eat breakfast.
These are all fairly trivial matters but, they add up to a less than great stay.
Stayed here one night on our way home from Az. We were going to use the side door, since we had a trailer and that is where we parked it. Right by the sidewalk leading to the door was dog urine and droppings. It was not appealing at all. Since it was snowy, it showed up more. The pool was minimal and no hot tub. Front desk guy had a problem lifting his head when we got there. The room was clean. Breakfast was average. Probably would not stay again.
Clean room, fast customer service was a plus. Booked room online and got a great rate. Close to shopping and restaurants. The parking was ample and near many attractions. Our room was a king bed suite and the room was large enough to move around without bumping elbows. Bathroom was clean and provide enough towels for several showers. Coffee machine in room was awesome to have early in the morning. The free breakfast offered a nice variety of items hot and cold to satisfy everyone. We did not use the other facilities such as the indoor pool or fitness room but they all looked clean and we'll maintained.
Got rm 102, next to pool, king bed, very nice and clean room, just smelled of mold big time. must of had a leak in the wall next to the pool because it looked like mold growing out of the plug in socket. Also no water pressure or very little, the hot water barely came out and the cold water wasn't any better. Breakfast wasn't much in the morning, even though i would recommend the waffles. Not sure i would stay here again even though the place looked really nice.