At your first step behind the entrance door, you are greeted by a whiff of musty mold and mildew mixed with filth. I will later realize that the main reason they keep the A/C in the corridors running at 61 even on cold days, is to try to minimize exactly that unpleasant odor. While during my previous stay here, in the beginning of the year, I was only annoyed by the inadequacy of services, this time I am seriously upset: they have raised the prices considerably, while lowering all available services, using the Covid tragedy to increase their profits. The pool is closed, even though MT allowed re-opening of the pools. “Breakfast in a bag” is pathetic both in terms of quantity and choices. Room service is “on request” and since requests don’t always get answered in time, we had to take the garbage out ourselves several times. The speed of Internet access is below any reasonable expectation. Don’t even think of watching a movie on Prime or your other choices. It has been years since I’ve found a hotel with such lousy/nonexistent Internet connection. Since they have cable, it’s only matter of paying the right fee to get enough broadband. Obviously, this is another cost saving at the expense of the hotel’s customers. Then, the security – you have to login everyday, several times per day, and it’s not at a specific time, like the first time you try access, oh,no, this would be too easy! It’s as if specifically designed to annoy you and destroy your work, it happens at any time during the day/night: you might be in the middle of an important communications, when it all freezes, then you have to reboot, try to login a few times unsuccessfully, until finally they let you in again. Pathetic.
Then, the problems that were here last time, have not been fixed: I doubt they can do anything about the noisy plumbing and the ONE SINGLE SLOW elevator they have, but I believe it’s time they replaced the antiquated heat/AC units, which produce the noise of a bulldozer. And I’m sure they can work on cleaning better. I’m told the hotel was built 20 years ago and some high-traffic carpets and the upholstery in the rooms look it, indeed. The minuscule peace of Rocky Mountains slate called soap is not: its surface is only good to be used as sand paper and it produces neither suds nor bubbles, but hey, it has a great name: Terra Green, Green Earth, marvelous!
Hamilton is a great town with friendly people, but I suggest staying somewhere else, given that the only other choice besides the Bitterroot Inn is a Motel 8, this tells a story about the lack of competition. If business brings me back here, I’ll do my best to avoid this place, even consider the commute to Missoula for sleeping.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Brittany Kauffman, Other at Bitterroot River Inn & Conference Center
Responded 3 weeks ago
Oliver S, I would first like to thank you for taking the time to leave us a review about your recent stay. I'm sincerely sorry to hear about your experience with us. Unfortunately at this time we are unable to have our pool open due to strict county guidelines. We don't meet the criteria that our county has in order to have our pool open. We are hoping to have it available for our guests soon. I appreciate your patience with us. I'm sorry about the troubles you had with our WiFi. We will address this right away as we normally get wonderful compliments about our high speed internet. Again, we appreciate your suggestions and feedback. Please know that your feedback is very important to us as we continue to improve our guests experiences with us. I hope you give us another chance the next time you're in Hamilton. Our entire team looks forward to exceeding all of your expectations and earning your business back. Thanks again Oliver and we hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.