We certainly thank you for choosing the DoubleTree University Area for your four-night stay over the Christmas Holiday. Please accept our apologies for any inconveniences you may have suffered. Our intent is to always act in a responsible, guest service oriented manner that reflects our hospitality and responsibility to our guests, business, and team members. A decision was made to offer free continental breakfast in lieu of our expanded, full breakfast buffet and breakfast ala carte menu. The full breakfast buffet and ala carte items are not available on a complimentary basis except to our Hilton Honors Diamond Members. We decided to do this because the last two years we had staff in place and food prepared for hotel guests who departed early in the mornings without having breakfast and returned late in the evenings after dinner time to spend as much time with their families as possible on these very special days. Our thought was to offer something complimentary for those few guests who might be staying here for breakfast and to allow those employees who would normally be here to serve over the Holiday to be at home with their families. With the exception of your experience this seemed to have worked out very well for our guests, our team members, and their families. We closed for dinner for three nights as well, and for the same reasons. In lieu of being open in the restaurant, we offered complimentary to our hotel guest, The Turkey Dinner, a Chicken BLT, a Green Salad(dinner sized) and a Cobb Salad; all of which delighted the guests who had them – not only were they complimentary, but they were made fresh that day, and delicious. We are very proud of the food we create and serve here at the DoubleTree University Area. We would never use frozen fruit and we would never re-serve anything that is returned to the kitchen after service. We do arrange our breakfast foods in a systematic order and many of the items are daily use – the everyday offerings on our expanded buffet. So, it may seem as though they are re-served, but they are not. We utilize a local bakery for our breads and pastries and bake our own muffins daily, along with our signature Chocolate Chip Cookies. We hope your future travels take you to special places and that you may enjoy them all.