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All You Need to Know About the Pool
at Quality inn Westfield

Pool & Beach (4)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... staff/management, they were not completed as requested. The pool that was offered was not cleaned so as to be used for...
... microwave, and fridge. Had a front door and a back door. The pool was being repaired but it was too cold to swim. There were a...
... Only problem is small parking lot when hotel is full. Breakfast with hot foods, cereal, etc. Small outdoor pool for summer.
Featured pool amenities
Outdoor pool

Reviews that mention pool

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cathyv29 wrote a review Jul 2019
acton,ont. canada98 contributions44 helpful votes
My Sister and I were visiting relatives for the fourth of July. Our stay was July 2-6/2019.
Our room was clean and ready for our check in, but from there was downhill. The room was not serviced properly after that. Beds were not made, coffee not replenished, garbage's not emptied, towels not serviced when required, toilet paper not replenished. I was forced to go to the front desk with my concerns and while they were written down by the staff/management, they were not completed as requested. The pool that was offered was not cleaned so as to be used for swimming. The vending machine did not have available product. I have stayed in the hotel before, and have not faced these problems. I will not stay here again, nor recommend it. On the one good note, the fridge worked well.
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Date of stay: July 2019Trip type: Traveled with family
Room Tip: Stay in West Springfield.
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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martaindale3 wrote a review Jun 2018
Rapid City, South Dakota42 contributions4 helpful votes
Great location. Great price. Had a laundry, breakfast, microwave, and fridge. Had a front door and a back door. The pool was being repaired but it was too cold to swim. There were a lot of workers staying there (big trucks—not 18 wheelers) but it was a very quiet place. Kids were welcomed. Front desk was super helpful.
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Date of stay: June 2018Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Susan S wrote a review Oct 2015
Dighton, Massachusetts25 contributions5 helpful votes
Great hotel. Right off highway. Staff is helpful and friendly. Rooms and facility clean and well maintained. Only problem is small parking lot when hotel is full. Breakfast with hot foods, cereal, etc. Small outdoor pool for summer.
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Date of stay: September 2015Trip type: Traveled as a couple
Room Tip: Ask for second floor, quiet room in the back. They do overlook the parking lot but are amazing...
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from bharatbt, Public Relations Manager at Quality inn Westfield
Responded 15 Oct 2015
Dear Susan, Thank you for your feedback. We are happy to know that you have enjoyed your stay with us. Yes, our parking spaces are limited when we are fully booked but we do have a back lot for parking. However, most guests prefers the parking in front of the hotel. We look forward in seeing you again on your next trip to Westfield, MA. Sincerely, Catherine Ooi Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Susan F wrote a review Aug 2015
Randolph, Massachusetts2 contributions1 helpful vote
My room was at the end near the pool. Their is a Wendy's next door and a Friendly's across the street. Luckily, I was also able to find a place to buy a bottle of wine down the street. The hotel also had a laundry room, ice machine, and drink vending machine. I stayed on the first floor towards the end on the side facing the parking lot. It was mostly families staying there. I was a little nervous about staying here as it was the least expensive place around, but I thought it was great. The staff was so friendly and helpful. I realized I had forgotten my toothbrush, and they gave me a complimentary toothbrush and toothpaste. Also, while getting the toothbrush, I accidentally locked myself out (I had been traveling ALL day), and they were able to help me back in with no problem. The complimentary breakfast had egg and sausage patties, a make-it-yourself waffle (delicious), mini muffins, toast, bagels, and English muffins. It was a clean, comfortable, and friendly place to stay. I recommend it to anyone.
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Date of stay: August 2015Trip type: Traveled solo
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from bharatbt, Director of Sales at Quality inn Westfield
Responded 14 Aug 2015
Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so happy to hear that you enjoyed your stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Scott Fusco Director of Sales Quality Inn 413-568-2821
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reader0108598 wrote a review Jul 2015
Westfield, Massachusetts409 contributions20 helpful votes
I needed a hotel room for the night because I was having plumbing problems at home.
The Quality inn was a pleasant surprise, staff were friendly and welcoming.

Rooms were nice clean and you have a refrigerator and microwave also. Wendy's next door, friendly's across the street and a gas station/store. Continental breakfast included.

My only suggestion would be to replace that pool, while the water and area were clean the pool itself was in dire need of replacement.

Reader
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Date of stay: July 2015Trip type: Traveled with family
Room Tip: Second floor facing the pool ,quieter and you have a balcony
Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from bharatbt, Director of Sales at Quality inn Westfield
Responded 29 Jul 2015
Dear Reader, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are going to be replacing the pool and the pool area next year as part of our continuing renovations. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Scott Fusco Director of Sales Quality Inn 413-568-2821 sfusco@qualityinnwestfield.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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