From the minute we booked a reservation, it was clear the level of service was going to impress. We elected to atake the people-only ferry straight to Edgartown, and were told there would be a golf cart that would pick us up at the dock, just phone when the Ferry was pulling up. It saved a short brisk walk, but was a good start to a warm welcome.
We visited end of August/beginning of September, early on in the re-opening of hotels in MA. We witnessed a well choreographed, high-energy change-over every day. Upon arrival, we were told our room wouldn't be available until ~4:00 P.M., but had no issues going back into our luggage a few times. The front desk was quick to explain current challenges associated with keeping us safe; pool-time was on a sign-up basis, we were able to get a 2hr window every day of our visit without issue. Dining was on the ample and comfortably large wrap-around porch, with a well designed menu with something for everyone. Signature drinks kept the adults happy. For local activities in Edgartown, in addition to beach towels the hotel provides (first-come, first-served, no charge) beach chairs, umbrellas, bicycles, and three Mercedes cars for up to 3-hour use. Our room was quite large, lucky enough to get a room with a balcony looking down onto the pool. The pool area was quite relaxing, great for splashing around for families or relaxing with a drink and snack. They have a few pool-side cabanas available on a per-day rental (we opted not to go that route).
As our stay approached the weekend, we decided very last minute that we wanted to try to rent a jeep to take to the Aquinnah/Chilmark side of the island on Saturday. Their concierge was extremely helpful, finding the last rentable jeep available on the island for us. Aside from providing credit card and signature, she took care of everything...the jeep was available the next morning outside the hotel, all we needed to do was check in with the valets. At the end of a long and fun-filled day, we handed the keys back to the valets. It was completely hassle-free.
The front desk staff area was always busy, but the new front office manager Michael Noonan kept us feeling like we were the only family needing assistance. I couldn't have been more pleased with the overall level of service, and have no hesitation about giving the Harbor View Hotel a strong recommendation. We will be coming back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Tony Gatto, Guest Services / Front Office at Harbor View Hotel
Responded 16 Sep 2020
Dear Guest, A true smile came to our faces when we read your review! I am thrilled to hear that you were comfortable during your stay and impressed with our staff, as that is our goal each and every day! Michael is truly an asset to this team and I am glad you were able to connect with him during your stay. I will be sharing your wonderful review with our team and I very much look forward to welcoming you back to our hotel in the future! My best, Tony Gatto
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.