Date of stay: November 2019Trip type: Traveled on business
This is a quality property in the Lexington area. I have stayed here a few times. The room is comfortable as there is a full kitchen, plenty of space, and the bed is very comfortable. The staff is very nice and they do their best to accommodate. The breakfast area was always well stocked and has many options. It does end on the earlier side on weekdays, so you just have to be aware. The gym is very large for this type of property. However, they do a poor job at space utilization. There is not enough equipment. Two of the three times I went to the gym it was full. And one of those times there was only 1 working treadmill. They need more equipment and they have plenty of space to add. My room location was not the greatest as it was on the first floor as the room next to the outer door. A couple of times I could smell the cigarette smoke as people are not walking away from the building to smoke. And maintenance had to come and fix a window that wouldn't lock, which is very troubling for a first floor room.
Room Tip: Don't take a 1st floor room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Sebastian A, Assistant General Manager at TownePlace Suites by Marriott Lexington Keeneland/Airport
Responded 12 Nov 2019
Good Day Case1096, I would like to start off this response by thanking you for your valuable feedback. I sincerely take each and every feedback I get seriously in order to better the overall guest experience and build a lasting and trusting rapport with all of our guests. I am thrilled to hear that you consider our property one of quality over quantity. We aim to attend to all of our guests on a personal level. I am sad to hear that your gym experience was under par. I will see what I can do to fix the solution. Also, I am sorry to hear about your first floor window, but I am happy that maintenance was able to repair the issue. If you are a Marriott Bonvoy member I would suggest adding a floor preference to your upcoming reservations or calling ahead to secure a room higher than the first floor since you are not a fan of it. It would be our pleasure to accommodate your needs to the best of our abilities. Hopefully we will be able to resolve all of your concerns to enhance your experience the next time you are in the Greater Lexington area. Once again, I sincerely thank you for your valuable feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.