Date of stay: August 2018Trip type: Traveled with family
When we checked in, we got keys and went to our room. On opening the door, we saw unmade beds and open luggage. Apparently we were given keys to someone else's room?!?!?! We did get another (unoccupied!) room. That was disturbing, and we hoped random people weren't going to be wandering into our room. Other than that our stay was uneventful for a low-budget no-frills motel. Still annoyed that this was the most I have EVER paid for a hotel room, due to some big event going on in the area. We certainly didn't get our money's worth from that transaction.
Room Tip: Don't sleep in a room that is already occupied by someone else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from 6Team, Brand Experience Team at Motel 6 Watsonville - Monterey Area
Responded 27 Aug 2018
Dear Guest, Thank you for taking the time to share your review. Please know the issue you experienced is an exemption to our guest commitment and as such, we apologize. The service concerns you describe are atypical to Motel 6 standards for quality, and we are sorry you experienced less than satisfying service during your visit. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.