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Guests1 room, 2 adults, 0 children
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Gym review highlights
... the king bed and master bathroom. During covid, the fitness center was closed but poll was open. Restaurant was also...
... sell guests timeshares. That's right. They've closed the gym. They have no food service. There is no ping pong. There...
... a resort fee even though nothing is open? (Hot Tub, Bikes, Gym, etc) It's so far out of town, it's best to stay in...
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matt2lee wrote a review Apr 2021
Boston, Massachusetts482 contributions185 helpful votes
Within minutes of Carmel and Ocean Avenue, Bixby Bridge, and 17 mile drive at Pebble Beach, the location of the Hyatt Carmel Highlands is ideal for a vacation and getaway along the PCH.
The hotel is pretty dated in terms of the exterior. However the interior is much better updated but still a little dated.
We had an Oceanview Townhouse spa suite, which was two stories. Top story (entry) had the kitchen, living room with sofa bed, and full bathroom. Bottom floor had the king bed and master bathroom.

During covid, the fitness center was closed but poll was open. Restaurant was also closed during our visit.
Parking was pretty limited but hotel staff assisted with carrying your luggage up the hills on golf carts.

Overall for the price/points redemption, the value is not as great considering the same amount of points can get you a really nice hotel at possibly a Grand Hyatt or so in a major city. But the location is very ideal and views are amazing which is why I gave it a 3 star review.
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 20 Apr 2021
We appreciate you taking the time to provide feedback that we can use to improve our guests' experiences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alan R wrote a review Feb 2021
Cardiff by the Sea, CA9 contributions9 helpful votes
I had hoped to not have to write this review. Yesterday morning I put a call into the general manager, asking for him to call me in my room. Since the manager opted to not call me back, I felt I had no recourse but to offer up some of my observations in this forum (in the rooms there isn't even the option of guest comment cards - clearly management doesn't want to know what its guests are thinking).

While I understand that this pandemic has greatly impacted the hospitality business, there are countless examples of operations that have found ways to accommodate guests. The Hyatt Highlands Carmel is not one of those businesses. On the property they have two of the best view balconies in this gorgeous area. At this time those balconies only appear to be used by individuals trying to sell guests timeshares. That's right. They've closed the gym. They have no food service. There is no ping pong. There is no room service. They've discontinued daily newspaper service. But they're still selling timeshares. Their priorities are clear.

Yesterday we visited the Carmel Crossroads (about four miles from the property). Every restaurant was operational utilizing the outdoor space available. Bear in mind that these spaces were limited, not like the expansive decks at the Hyatt.

Next door at the Tickled Pink Inn breakfasts are brought in daily for their guests. They also have social distanced wine and cheese in the evenings. Clearly, they are accommodating their guests. Not so the Hyatt. We were told that the Hyatt's food and beverage manager has remained on the payroll during the almost one year the food operation has been shut down. What has he been doing all this time?

An easy answer would have been a food outlet for grab and go pickup by guests (that, and/or room service). Alas, management shut down the gift shop two years ago. Huge mistake. It would have been ideal for guests during this pandemic. Another ding on management.

I hate to see this decline in a once great property. In the past, I have written glowing five star reviews. Don't get me wrong. If you are looking for a view, and nothing else, this location is hard to beat. I also don't want to ding housekeeping or maintenance. They are doing the best job possible given the dictates of management.

When it comes to Hyatt Highlands management, I am reminded of the story of the individual who was asked, "Are you ignorant, or are you apathetic?" And to that, the response was, "I don't know, and I don't care."

That seems to be management's answer these days.
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Date of stay: February 2021
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 Helpful votes
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ROBERTLOUISSTEVENSON wrote a review Aug 2020
NYC66 contributions151 helpful votes
I usually stay here on my last day of business before leaving CA. Great View and the Service was Excellent. My last two visits (March 2020 and August 2020) it was more than disappointing! I was told the two restaurants and room service were closed first because of local rules and then because of corporate; funny since they have the best two patios on the CA coast!? They still charge you a resort fee even though nothing is open? (Hot Tub, Bikes, Gym, etc) It's so far out of town, it's best to stay in town...at least you can get a drink of water? The folks working the front desk should not be in hospitality. I feel for the industry and Hyatt, but they have done nothing to keep this Historic Gem going.
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Date of stay: August 2020Trip type: Traveled on business
Room Tip: The higher the better for Ocean views - the front desk staff know which are the clear views.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 Helpful votes
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 1 Sep 2020
We're very sorry about the disappointing visit with us due to the restricted amenities, and staff. We value your feedback and will share it with our staff so that we can improve our guests's experiences. We hope to welcome you back for an all-around better stay, thank you for taking the time to review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sergey E wrote a review Jul 2020
San Jose, California5 contributions1 helpful vote
The rooms are old. Expect about 3-star room quality. Honestly, I stayed in Courtyard Marriotts that were better.
The hotel had the audacity to charge an additional $20/day "resort fee" even though everything resort-like was closed (spa, fitness center, bar, restaurant).
The location and in-room fireplace is what make it worth it.
However, PCH (HWY-1) passes right under the hotel. about 150 ft below. If you opt for an "ocean-view" room, you will hear the road noise.
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Date of stay: July 2020
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 6 Aug 2020
We're glad you chose to spend an anniversary with us and are sorry you didn't have a better visit. We value your feedback as we look into all the comments we receive to see how we can improve our guests experience. We hope you will stay with us again for an all-around better time, thank you for sharing your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jlk1000 wrote a review Jan 2020
54 contributions30 helpful votes
I can’t say enough positive things about our recent stay here. We are owners and this type of stay makes me feel so good about that decision! Every staff member we came into contact with was warm, friendly, welcoming and so helpful! We had an amazing room with beautiful ocean views. The house keeping staff were wonderful and we always had enough coffee (very important to me). I love the fireplace and the room is just so nice and comfortable. We played ping pong every day, I enjoyed the very nice gym and we had a wonderful dinner and two amazing breakfasts at the restaurant. We had a split reservation and they were so generous to let us stay in our original room and not have to change rooms in the middle of our stay. The service level here just can’t be beat. Finally, the setting is so beautiful I can’t imagine wanting to stay anywhere else in Carmel. We can’t wait to come back!
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from HyattHighlands, Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 14 Jan 2020
Thank you for the nice review! It's so great to hear you had friendly service, an amazing room and wonderful meals at our restaurant. We appreciate you sharing your experience and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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