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All You Need to Know About the Rooms
at The Oriental Albay

Room/Suite (12)
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Guests1 room, 2 adults, 0 children
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$55
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Free cancellation until 10/02/22
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$55
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Free cancellation until 10/02/22
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$34
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Room review highlights
... though was quite the opposite. We booked two twin deluxe room but was given one queen deluxe instead. We asked the queen...
... all my queries politely) and Max of frontdesk (giving me the room with best view β€œMayon Volcano”) and all staff with smile....
... back on their feet from pandemic) The rates: 3,500 for a room What's in the room: 2 queen size bed πŸ‘πŸ‘πŸ‘ Area is ample...
Featured room amenities
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Air conditioning
Clothes Rack
Non-smoking rooms

Reviews that mention rooms

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dsc_mnl wrote a review 4 Sep
1 contribution
Booked this hotel for our 2 nights stay in Legazpi because of good reviews. Our experience though was quite the opposite.

We booked two twin deluxe room but was given one queen deluxe instead. We asked the queen to be changed to deluxe and have the room ready when we get back from our day exploring. Upon arrival back to the hotel, the front desk had no idea of our request. We had to recount everything that was agreed upon earlier and this took more than 15 minutes of arguing with the staff.

Earlier, as we were about to enter one of the rooms, there was a couple behind us which we learned was also assigned the same room. This will have consequence later on during checkout.

Housekeeping did not clean our rooms despite having the make up room sign on. We had to call front desk and ask them to send someone to clean the rooms and bathrooms.

Hotel only provided towels. No face or hand towels. We requested either hand or face towel and was told we had to pay extra for the face towel. They did not have any hand towels. Also requested to borrow hair dryer. Again, was told they did not have any. Bedsheets also had damp smell.

At checkout, we were billed for use of the spa. We informed front desk that we did not avail of any spa service and that it may have been the couple who was also assigned the same room number as us at check-in. We were told to wait while they confirm the charge. The girl attending to us proceeded to entertain other guest and had us waiting for more than 20 minutes. We had to ask someone else to look into the matter and cause a bit of a commotion before they attended to us.

Overall, a nightmare of an experience. Please avoid at all cost.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CoolMD wrote a review Jul 2022
Manila, Philippines170 contributions20 helpful votes
+1
Very accommodating and friendly, from the reservations by Ms Catherine (gave us corporate discount and waived the holiday surcharge), Ms Wendy (answering all my queries politely) and Max of frontdesk (giving me the room with best view β€œMayon Volcano”) and all staff with smile. They will greet you everywhere.

All amenities (pool, spa, resto and bar) were above standards except the creek inside the compound. When you open the windows, mosquitoes will come in and the smell of the creek also. There were ants in the room. Iron and iron board requested not high quality. Although, Since the pandemic, I make it a point to bring all the necessary disinfection tools (UV lights, lysol wipes and solution) and all beddings and personal towels. The food (altho it’s plated since pandemic) was so good, esp the vinegar. Nevertheless, it outweighs the hospitality that we felt. Thank you Proxy by The Oriental Albay!!! Worth the 12 hours trip! Definitely we will back with the whole family. Kudos!!! πŸ‘πŸ‘
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: If you’re on a business trip, call the manila reservations and look for Ms. Catherine.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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arkitraveler wrote a review Mar 2022
Quezon City, Philippines156 contributions15 helpful votes
+1
We reserved for an overnight stay and here are some points good/average/not so good (I won't say bad because their hotel is new and tourism, hotels are just getting back on their feet from pandemic)

The rates: 3,500 for a room
What's in the room:
2 queen size bed πŸ‘πŸ‘πŸ‘
Area is ample for the room πŸ‘πŸ‘πŸ‘

The Furniture
- one hanging desk for your personal stuff and can be used as desk for working using laptops
But I think it's not yet fully completed because the outlet is not easily accessible
(please provide grommet at the desk for outlet socket access)
Kettle is plugged either on the side table or inside the bathroom lavatory counter.
-No small fridge (which a 3,500 room rate should have)
- Wardrobe open cabinet is nice
- space for shoes is okay too!
-one bedside table with drawer
-rack for luggage
-TV and heater
(but ours was currently not working so 😩 nah for me)

bathroom: a bit tight, shower should be located where the lavatory counter is, and lavatory counter should be at the location of the shower...

With Bidet, trash in, tissue, big mirror, spacious lavatory counter, the glass partition should be check, purposed of preventing the water splashing all over the bathroom is not achieved.

Please add robe hooks 😊

Complimentaries:
toothbrush, toothpaste,
soap and refillable pump shampoos and conditioner πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘ sachets of tea, coffee, sugar, creamer and 2 bottled water

Cleanliness: 1 to 10. I give 8 ❀️.
Amenities
Pool, Cafe, open bar (the bar code)
Wide parking spaces
Spa and massage rooms

Service
Guards are polite and gives good assistance especially to pwd's
My mom is well assisted.

Crew:
They are limited but so far needs extra effort when in greeting guests.
The tone of greetings and smiling eyes are good impressions for guests.

Service - we asked for the luggage cart and it took 20 mins to arrive when we are about to check out.

We asked for extra pillow around 5:30pm and it was not provided, we left the room for dinner arrived 10pm
And asked again for the pillow.
15mins then it was delivered.

Food : complimentary breakfast
Is good. With coffee too ❀️

We haven't ordered other in their menu
So I can't rate much for the food.

Ambience - nice and clean,
Bravo! for the stairs, you will never get tiring going up nor down.

Elevator is okay to!!!

Overall - it's an average stay but with potential to be awesome.
And probably next visit would be much better.

Looking forward to PROXY BY the Oriental Hotel!!!
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Date of stay: March 2022Trip type: Traveled with family
Room Tip: Verify their updated complimentary deals and max person per room to avoid confusion in payments ☺️
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MyraLiza wrote a review Jul 2021
Luzon, Philippines34 contributions4 helpful votes
The hotel is clean but don't expect too much for the wifi internet is s**** but the room is fine. and it's a fien stay though food is affordable and good. and it's just around the city so there is no problem for the transpo the guard will just call you a tricycle.
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Date of stay: October 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barty wrote a review Jan 2021
Philippines6 contributions
We loved the spacious queen-sized bedroom but they didn't give us bathrobes and flip flops that I saw in the picture. The bed is great and very comfortable. The phone in our room wasn't working. The TV channels are boring. It didn't have HBO.

The bathroom would have been great if not for the faulty faucet and shower. The water pressure fluctuated and the warmth of the shower wasn't consistent. Our room was on the 5th floor so I think there was an issue due to the elevation. We availed of the complimentary breakfast worth p500 and we got a fried egg, the worst ever pair of meat loaves (probably of the cheap MaLing brand) and cup of unsatisfactory brewed coffee. For this price range I expected way way better. It ruined our experience of this premium looking hotel.
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Date of stay: January 2021
Room Tip: The parking is at the back of the hotel and is an open ground. Drop your luggage at the lobby...
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at The Oriental Albay
Responded 5 Feb 2021
Dear badSimpson, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will be investigating these concerns and we will do the necessary. Furthermore, you may email me at edel.antonio@theorientalhotels.com should you wish to discuss further. We are looking forward to your next visit, I can assure you that we will do our best to give you the great hotel experience you had with us before that so many of our guests have grown so fond of. Sincerely, Edel C. Antonio General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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