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All You Need to Know About the Rooms
at Crowne Plaza Maruma Hotel & Casino

Room/Suite (89)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... a good service to the customer. I was pleasant that at my room everything worked fine, have good staffing of towels and...
... Maruma, is a 5 🌟 hotel of the city. It has comfortable room. You can enjoy the wonderful pool. For couple is fantastic...
... including sushi. Hotel staff were very friendly (although operating at South American speed). Room was clean although dated.
Featured room amenities
Hot Tub
Housekeeping
Safe
Laundry Service
Internet
Wheelchair Access
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Reviews that mention rooms

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George S wrote a review Dec 2018
Caracas, Venezuela10 contributions2 helpful votes
I stayed many times in this hotel and recently have been surprised by how improved is the Hotel. The most notorious side of this improvement is the people. They added new staff and trained the old one to deliver a good service to the customer. I was pleasant that at my room everything worked fine, have good staffing of towels and amenities. I used room service and they were precise and fast with my order. Also used the bar and the restaurant both well staffed and good food. If you are on a bussines travel this is the place to stay.
I would add there is a lot of security around considering Venezuela a dangerous place.
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Date of stay: November 2018Trip type: Traveled on business
Room Tip: Ask for a pool view top floor!!
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from IHG_Hotel_Staff, Director de Relaciones Públicas at Crowne Plaza Maruma Hotel & Casino
Responded 12 Apr 2019
Dear guest, We are very pleased that you have taken the time to write us such motivating comments, we work faithfully in maintaining our services and standards of care to provide our guests and customers with the best experience during their stay. At the same time, we are impelled by the impetus to improve in order to exercise our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here. Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jose Luis Alcalá Rhode wrote a review Aug 2018
Caracas, Venezuela73 contributions8 helpful votes
The Crowne Plaza Maruma, is a 5 🌟 hotel of the city. It has comfortable room. You can enjoy the wonderful pool. For couple is fantastic the restaurant, bar and disco. For business has a complete office for conference. Is one the best hotel of the city
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Date of stay: August 2018Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from IHG_Hotel_Staff, Director de Relaciones Públicas at Crowne Plaza Maruma Hotel & Casino
Responded 12 Apr 2019
Dear guest, We are very pleased that you have taken the time to write us such motivating comments, we work faithfully in maintaining our services and standards of care to provide our guests and customers with the best experience during their stay. At the same time, we are impelled by the impetus to improve in order to exercise our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here. Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peripatecian wrote a review May 2018
Singapore, Singapore142 contributions80 helpful votes
Older property but overall the service is fine. Given the challenges in the country the hotel offered a comprehensive menu including sushi. Hotel staff were very friendly (although operating at South American speed). Room was clean although dated.
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Date of stay: April 2018Trip type: Traveled with family
Room Tip: Not facing the parking lot or pool (at least on Friday's night pool party)
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from IHG_Hotel_Staff, Manager at Crowne Plaza Maruma Hotel & Casino
Responded 8 May 2018
Dear guest, Thank you for taking the time to write for us, your comments are really special they help us to grow as a hotel and to offer you the best service, we’re deeply sorry for the inconvenients you had during your stay, we’re immediately working with the department responsable to improve our services for your wellness. Remember our doors are open for you always. Greetings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rinaess wrote a review Oct 2017
1 contribution
Very nice hotel and incredible suite, personal very politely, I really enjoy a lot and if I returned to this city I would like stay there more time. I loved the food on restaurant omg so delicious. Thank so much for all
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Date of stay: October 2017Trip type: Traveled with friends
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from IHG_Hotel_Staff, Manager at Crowne Plaza Maruma Hotel & Casino
Responded 18 Oct 2017
Dear guest, We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo. Greetings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
armando d wrote a review Mar 2017
aruba50 contributions127 helpful votes
Excellent installations, room, restaurants and facilities in general. All personnel was polite courteous, attentive and they took care that our time spent there we feel that it was as our home and really enjoyed our time and felt so relaxed, recommended for sure!
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Date of stay: March 2017Trip type: Traveled as a couple
Location
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino
Responded 16 Mar 2017
Dear guest, We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo. Greetings. Social Media Manager Grecia Hernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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