Date of stay: November 2018Trip type: Traveled on business
I stayed many times in this hotel and recently have been surprised by how improved is the Hotel. The most notorious side of this improvement is the people. They added new staff and trained the old one to deliver a good service to the customer. I was pleasant that at my room everything worked fine, have good staffing of towels and amenities. I used room service and they were precise and fast with my order. Also used the bar and the restaurant both well staffed and good food. If you are on a bussines travel this is the place to stay.
I would add there is a lot of security around considering Venezuela a dangerous place.
Room Tip: Ask for a pool view top floor!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from IHG_Hotel_Staff, Director de Relaciones Públicas at Crowne Plaza Maruma Hotel & Casino
Responded 12 Apr 2019
Dear guest, We are very pleased that you have taken the time to write us such motivating comments, we work faithfully in maintaining our services and standards of care to provide our guests and customers with the best experience during their stay. At the same time, we are impelled by the impetus to improve in order to exercise our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here. Best regards!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.