This is a nice comfy place. I am not sure why others feel the need to tell us their life story in reviewing this hotel. Is it the Hilton? No. But it IS close to highways, food, Walgreens, Walmart, and anything you could possibly want. I stayed three nights and saw no police. I closed the curtains and had a nice room, quiet and cozy, and private! The room was clean, the shower was hot, and everything worked. I was solo, not with a soccer team, and I would without question stay here again!
We were PUT HERE by the Desert Classic soccer tournament (2/5/16 - 2/7/16). Below is the letter we wrote the tournament folks (to which they never responded). PLEASE AVOID THIS PLACE. I had a team of 14 year-old boys - so we managed - but I can only imagine if the team we took were young girls. We would have left within 5 mins of arrival.
"I am writing to express to you my frustration and dissatisfaction with our team’s (FC Boulder U14 Boys Premier) hotel for the Desert Classic soccer tournament this past weekend (February 5th-7th). We were assigned the COMFORT INN PHOENIX NORTH - 2641 West Union Hill Drive, Phoenix, AZ 85027. The location apparently changed it's name to "Plaza Inn and Suites", although the signage still says Comfort Inn. Not only was the place grossly unclean, it was not a safe location for our 14-year old boys to be staying. Here is a partial list of things our team experienced this weekend:
** upon check-in there were 5 police cars in the parking lot arresting at least one individual
** police were in the building Saturday as well, arresting someone else
** every night there were vagrants in the lobby drunk, high on drugs, or both
** ALL external doors around the hotel to the outside had broken locks allowing anyone to enter, and shady characters were entering all the time
** ALL the basic hotel amenities were broken — including hotel phones, ice machines, and key locks to get into the room (ie the chaperones had to constantly get new keys)
Adding to this unpleasant experience was that fact that our team paid $139 per night (pre-tax) for each room when the people checking in, not as part of our group, were only paying $59! We also rented a separate room last minute due to one of the boys being sick, and we paid $59 for that room. That said, I understand that there may be a premium that you/the Desert Classic event charges as a way to make some extra money on the side from the teams traveling in from out of state — however — you’d have to agree that ~120% mark-up is exorbitant by any measure, and frankly seems to be highway robbery, especially when the hotel is completely unacceptable in terms of cleanliness and safety. All the issues our team encountered makes it increasingly difficult to accept any sort of up-charge.
Separate and distinct from the economics here, I am disappointed that a tournament of this caliber would include a hotel such as this in their mix of options. I am especially dismayed at the fact that as a team travel coordinator, I didn't have more say in where my team was placed. This was not my first choice. I was forced to go with the options the tournament provides us for lodging and given that, the places offered should, at the very least, pass some test of acceptability. If anyone from your group actually physically visited this location, or frankly took 10 minutes and read any of the abysmal online reviews of the property, I am shocked that they would ever include it.
This is the second time our team has participated in this tournament. The first time, our hotel was fine. Both times, the soccer was great, the Reach 11 fields in great condition, and the overall soccer experience fantastic for our boys. At the very least, I thought it important for you to provide this feedback so you don’t include this hotel for future events. It would be a crime to put any other groups of young boys, or even worse, young women, at a location like this. That said, given this terrible experience, and exorbitant mark-up on the room rates, I’d like to request some level of reimbursement from you as the tournament organizer for what should have been an avoidable experience for our team.
Thank you for the consideration"
This hotel was formerly Comfort Inn and is being renovated. The room itself was very clean and nice. We had a king size bed. The lobby was nice and offered a nice breakfast for $5.00. The hallway carpets were filthy but are going to be replaced. The outside stairwell to our floor (which was closer to our room and we were directed to use)was filthy. There were beer bottles, dry vomit, urine and dirty towels on them. When I told the desk they told me they were renovating. I told them that had nothing to do with beer bottles and filth. My husband went to the AMPM across the street for snacks and they told us the area was unsafe to walk around at night. When I got my bill after two nights, the rate for the second night was significantly higher. When I questioned it, the clerk said that was the rate for the other night. I told her it was not what I was quoted but she just said, that's the rate. I thought I was getting good value but it ended up costing more than 2 nights at The Mirage in Las Vegas. I would not stay here again.
Stayed at this hotel about 3 years ago and it has deteriorated significantly since then. While I will grant that the room was clean, the furnishings were old and in need of replacement. The rest of the property was also in poor shape with hallway carpets heaving up like speed bumps in places. Attention to maintenance was poor with the side door lock inoperable, sink drain stopper broken, and only one functioning ice machine. Cleanliness of the pool area was bad with overflowing trash cans and discarded towels all over the place. When I attempted to address my concerns at the front desk it was often unattended or when present, staff just shrugged off my concerns saying they were aware. Also the formally complimentary breakfast which now costs $5.00 was awful. Minimal offerings and the coffee was to die for, and I mean that in the literal sense!
I don't generally review a whole lot except in extreme circumstances, but I felt that this merited it. Across the board, I feel this hotel gets a bad rap. Now, I see some of the things people complain about, but I don't feel that they're the type of things that should really ding the property. I did stay here once 7 years ago back when it was a Comfort Inn and yes, some things changed (no more free breakfast, but theres a Waffle House 5 minutes away and thats always better than hotel breakfast).
We stayed in a north facing 2nd floor room. There's some minor damage to wallpaper and such, but I didn't book the Ritz-Carlton so it is what it is. Some people complain of the noise coming from 17, but if you did an ounce of research you'll know of the location. Now, yet again, this doesn't bother me. I grew up living right off one of the busiest highways in Chicago, then moved into a house immediately under an O'Hare airport flight path so the white noise is welcomed.
I did, however, witness 3 clashes with hotel staff regarding booking. All 3 were instances of booking through a 3rd party (2 hotels.com and 1 orbitz). The staff taped up disclaimers on the front door saying the third parties overbooked their hotel and that they are unable to issue refunds, that you'll be forced to contact the third party and make arrangements with them. 2 folks understood, 1 ended up needing a police escort from the building as he refused to leave until he was issued a room. My advice? Check with your third party! I did a week prior to my stay and had zero problems at check in.
Other than that, the bed was comfortable, the bathroom was clean, and i got no whiff of any of the foul odors anyone speaks of. Literally my only complaint is the extreme sheer-ness of the room curtains. I'm a guy that likes to sleep past 10am, kinds hard with the desert sun beaming into your window.
As one of the cheapest hotels available during spring break/spring training baseball, I'd say I absolutely got my moneys worth.