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All You Need to Know About the Rooms
at Residence Inn Phoenix Chandler/South

Room/Suite (47)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... of soundproofing. You hear every word being said in the room next to you and I have been woken up in the middle of the...
... Shannon was checking me in, I asked if she could upgrade my room to a 2 bedrooms. She responded: “ there are no 2...
... as our home base. Quick check in and we were able to get a room on the top floor, which we always prefer. Very spacious...

Reviews that mention rooms

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Fubia01 wrote a review Feb 2020
Centreville, Virginia24 contributions15 helpful votes
I travel to the area several times a year for work and I have stayed at this hotel 6 separate times over the last year. My current stay is going to be my last. Rooms are not cleaned very well anymore, the shower design is the worst ever and water ends up all over the bathroom floor, it sometimes takes 10 minutes or more to get hot water in the shower but the #1 issue is the lack of soundproofing. You hear every word being said in the room next to you and I have been woken up in the middle of the night by the person in the next room snoring! The rooms also lack a safe. On a positive note, the staff and the gym are great.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Road28544353739, Front Office Manager at Residence Inn Phoenix Chandler/South
Responded 24 Feb 2020
Dear Fubia 01, Thank you for your feedback from both your stays at Residence Inn Chandler. I am disheartened to learn your stay was not up to our normal high expectations and apologize for any inconvenience this may have caused. Your feedback provided was shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.Thank you again for and we hope to see you again during your next visit in Chandler. Megan Front Desk Manager (480)-210-2727
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vania wrote a review Feb 2020
2 contributions3 helpful votes
I came into Phoenix, AZ to attend President Trump’s even ( rally ) on the same day. My complaint is against front desk employee Shannon. She was extremely rude, bias, racist, and acted as a manger when she is not. As Shannon was checking me in, I asked if she could upgrade my room to a 2 bedrooms. She responded: “ there are no 2 bedrooms available in the whole building” “ we are booked “
I asked to speak with her manager. Shannon responded that manager was not available to speak to me. It was Wednesday, Feb 18th 2020 around 12:30Pm. ( MID-DAY) I insisted to speak with her manger. Finally she called her manager. Immediately, her manger upgraded my one night stay to a 2 bedrooms. The next day I called to ask for a late check out and Shannon gave me a hard time again. After struggling with her on the phone, she approved my late check out to 1:00PM.
I understand now why Shannon was rude to me. I was wearing MAGA TRUMP HAT and TRUMP T-Shirt.
Shanna was rude, bias, racist and bully. In addition, she tried to act as a manager and refuse to call her manager. She over step her manager authority. I have stayed in this hotel many times ( 4 or 5 Times ) in the last one year. This is the first time I was mistreated and discriminated. I did report the issue to her manager as I checked out of the hotel. No action
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Date of stay: February 2020Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Mike M wrote a review Feb 2020
Onarga, Illinois141 contributions27 helpful votes
Took a long weekend to the Phoenix area and used the hotel as our home base. Quick check in and we were able to get a room on the top floor, which we always prefer. Very spacious room for a one bedroom suite. The room itself did not disappoint. The amenities did not either. The morning breakfast was mainly American food of eggs, sausage, toast, waffles and oatmeal. Plenty more than that as well. The layout of the common area’s was just extraordinary. From the outdoor area with a continuously burning fire to the nice gas grills residents can use it was pretty amazing and to have a small lake next to it added to the look of the property. No complaints at all here. If back in that area we would stay again.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Chris R, General Manager at Residence Inn Phoenix Chandler/South
Responded 4 Feb 2020
Hi V3818POmikem, WOW! What an awesome review! I can't thank you enough for sharing some feedback regarding your stay with us. The biggest thing I took away from your comments is that if you were in the area again, you would continue to stay with us. There is no better compliment in this industry than a repeat guest and for that, I'm thankful. Please let me know if I may be of any assistance in the future and I look forward to being at your service again! Sincerely, Chris Racanelli | General Manager Residence Inn by Marriott Phoenix Chandler/South chris.racanelli@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
slaglator wrote a review Nov 2019
Lake Stevens, Washington67 contributions17 helpful votes
Beautiful new place in south Chandler. The place was really great, free, easy parking and a good location. Room was clean and comfortable, free breakfast and happy hour Mon-Wed was a plus. Housekeeping never did show up on our first day, and why is happy hour only Monday through Wednesday? The bar isn’t even open on Friday nights???

I’d stay again, mostly because of the location and great room. The staff was pretty friendly and took hood care of us. Great little new restaurants in Ocotillo within walking distance
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Date of stay: November 2019Trip type: Traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Kevin B wrote a review May 2019
Somerset, Kentucky82 contributions87 helpful votes
I stayed in RI Chandler for over a month, when in town for business. My room was clean and a convenient location for me. I had very limited interaction with the staff, but they were always friendly and helpful.

The only, and small, complaint I have is that the housekeeping staff was somewhat stingy and lacking with toiletries. I didn't have my room cleaned daily, but on the days I did, they would not leave shampoo, soap, tissue, etc. I would have to request to have some brought through the Marriott Bonvoy app. Some days they would bring it, some days not. But not a big deal, I would eventually get it.

Overall, I would definitely recommend the RI Chandler!
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Date of stay: April 2019Trip type: Traveled on business
Cleanliness
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Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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