This place is a SCAM! My friends and I arrived late at night and we were welcomed by two employees that, despite our reservation was confirmed, said that there were no rooms available. They suggested to take us to another hotel, which after a quick research, we found out it was an inferior one and a 30 minutes drive away. Fortunately at this moment, three other guests from Holland arrived and explained that the same thing happened to them, and that after 2 hours of waiting and complaining, a room “suddenly” became vacant. After doing the same thing as them, dealing with rude employees, a room was available. No surprise, the room was filthy and moldy. Luckly we didn’t have to stay for long. It was a nightmare.
2 big bedrooms with attached bathrooms in one Villa. It can fit 2 small families or 1 big family. One pool for each Villa. Just next to it is the dining room. I had a great stay!
Just dont hope on the breakfast. You can have Gofood or Starbucks nearby.
Good location in Canggu. Just walking distance to Starbuck, Super Market, Finns Splash Waterpark, Restaurant, ATM and Wine Store. Just few minutes by car to Canggu Beach and Finns Beach Club. Parking lot is available. Check in process very simple but we have to wait 1 hour because the villa still not ready yet. We also have to wait to get bath towel since still in laundry process.
Villa very fantastic with modern concept. Just need regular maintenance to keep the villa in good condition. Sliding door in bath room to pool can’t be opened. This is not big issue but we can get good view if the door working properly. All rooms with flat tv, ac and telephone. Facilities of kitchen very complete like stove, dispenser, microwave and toaster. Staffs are not excellent (but not bad) compare with another villa and hotels. Need improvement to be more friendly so that equal with property quality.
Some friends in Jakarta and Italy like this villa from my IG story. Very recommended villa.
First impressions were great, the pool was lovely and clean, the rooms spacious, the beds comfortable, and the outdoor bathrooms refreshing. The villa is located in a pretty good place, with a bank and easy atm access on the same street, as well as a Starbucks, nearby supermarket, and a lovely group of restaurants just a two minute walk about.
Unfortunately the care from staff was somewhat lacking, and we found that the few times we asked them to clean the room they forgot to clean or refresh the second floor, and missed some crucial things like providing more toilet paper, or emptying certain bins. The bath towels were clean, but a few of the hand towels were horribly stained, and really should have been replaced. The upstairs shower was partially broken, and no hand towels were provided.
Whilst I would expect ants and other small bugs due to the tropical area and all of the gardens, we weren't happy to find that there were definitely rats getting in to the kitchen area, as any food we left unsecure, even large items, disappeared immediately, and we found a large amount of rat droppings behind the water filter when we looked (although all accessible areas were clean enough).
The worst thing by far however were several groups of noisy neighbours, who completely ruined our stay with late-night partying. The open-air villas are built right next to each other, and although the walls between are high, with the open bathrooms leading straight into the bedrooms, partying villas kept us up until 4am seven out of our ten nights. We placed several calls to staff at the front desk, and even went in person, however they only agreed to ask the disruptive guests to turn the volume down once. Later that same night, and on all subsequent nights the villa staff were unwilling to talk to the other guests about volume. We even tried going to the guests ourselves (as advised by the front desk staff), however with seemingly no hard rules on guest sound in place at D'Wina, there was nothing backing us up, and we were powerless to stop the partying guests from completely ruining our stay. My group are in our twenties, so we understand having fun and a good party, but there's a limit on what is decent and fair for others staying at the same location
If you're after a quiet and relaxing stay, this isn't the place for it. Although the rooms were nice, I'm sure you can find somewhere better for the price.
OK Where to begin:
Reading previous reviews nothing has changed in a year or two and management posts the same reply to every review. To put these remarks in context, I think the place had 15% occupancy at most, so they were hardly busy.
Location for us was ideal as we are visiting family who live very close by.
Handy (less than 200m) to a couple of good restaurant/bars and cafes and a bonus was an equally close small well stocked supermarket.
A longer walk (300m) gets you to a big Finns Recreation centre with gym, bowling alley, bars, restaurants etc.
A bit further on from Finns brings you to a couple of streets full of boutiques and some more good restaurants and bars.
The almost absence of footpaths in parts makes getting around a bit of challenge, but you get used to it. You really need to watch your step at night though, there are some holes and drains to avoid.
The villa D’Wina;
Great design, just as you see in the pictures and the villas themselves are very pretty and each with a very welcome pool. Really, all the facilities you could want including a kitchen which would be where the 4.5 star rating might have come from.
The staff were very friendly and smiley, but limited English. I’ve yet to find a Balinese who wasn’t smiley mind you.
Bali is a tough climate on buildings, mostly humid and hot and needs work to keep up the maintenance.
This is what is missing at D’Wina - maintenance. It feels like it’s been built to high standard and then let go.
The pool has mould and scale over the walls above the water line.
The wardrobe doors stick or fall off.
The wild life isn’t controlled -ants everywhere (big ones too) and clear signs of mice in the kitchen and the upstairs ceilings.
Daily cleaning happens anytime they feel like it. Could be early or late - if late no dry towels. Tell them when you are going out it still won’t be done when you get back.
Cleaning to a poor standard - dirt left on the skirting on the walls, cutlery doubtful cleanliness.
Bath and bathroom basin with ingrained black mould.
The lock on our bedroom door was incredibly difficult to open, they knew, but didn’t bother to fix it. I managed to open and close it but a lot of people would not.
The hot water is hot - dangerously - so beware with children.
The place is poorly managed:
Swimming towels not supplied without asking on our first day. We finally got some at the end of the day. Most days we had ask for towels
Earliest breakfast 8.30, we got it down to 8.00.
Towels should have been replaced long ago. Whilst laundered, they almost all have stains on them.
Day bed gazebo upstairs once had a mattress and is now useless with bare board.
No bottle opener in the room - to be met with “not available today”, until I asked for the manager who managed to find one.
Rust everywhere, every steel fitting has begun to rust to varying degrees. It’s a tough climate.
Wifi often very wobbly - don’t rely on a good connection.
Would we stay here again?